At a Glance
- Tasks: Drive sales and create exceptional client experiences in a luxury boutique.
- Company: Join ALAÏA, a prestigious luxury fashion brand with a strong reputation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a team that values freedom, loyalty, and integrity.
- Why this job: Be an ALAÏA Ambassador and make a real impact in the luxury fashion world.
- Qualifications: Sales experience in luxury fashion and excellent communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
HOW WILL YOU MAKE AN IMPACT?
As an ALAÏA Ambassador, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.
HOW WILL YOU MAKE AN IMPACT?
As an ALAÏA Ambassador, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.
- Driving ALAÏA Commercial Strategy And Sales Ceremony
- Reaching weekly / monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Developing cross-selling
- Knowing RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world
- Client Relationship & Portfolio Development
- Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
- Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
- Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
- Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
- Participates in client events as well as high ticket client events and/or actions
- Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service
- Client Service Excellence
- Bringing to life the ALAÏA client experience
- Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
- Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
- Developing the client book and updating the client database
- Developing client loyalty through excellent service and treatment
- Reinforcing clientele relationships with consistent follow up
- Boutique Operations & Visual Merchandising
- Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
- Ensuring the Boutique is kept tidy, clean and welcoming at all times
- Respecting and applying security rules and mindset (local and Maison security rules)
- Participate in management of cashier duties to complete a sale
- Taking care of the cash desk
- Taking the deposits and managing pre-orders
- Brand Ambassador
- Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
- Following the ALAÏA Grooming standards at all times whilst representing the Maison
- Working closely as a part of a team and with partners of the Maison
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Established sales experience in Luxury Fashion / Accessories
- RTW orientated (experience in Haute Couture is advantageous)
- Experience in pinning a dress to assist with alterations is a plus
- Strong sales techniques and clientelling – must have a strong client base
- Excellent interpersonal and communication skills
- Warm and friendly personality that can build relationships easily
- Fluent in English (written and oral), a second language is a plus
- Strong drive to succeed
- Proficiency in Microsoft Office and email is required
WHAT MAKES OUR GROUP DIFFERENT?
- We value freedom, collegiality, loyalty, and solidarity
- We foster empathy, curiosity, courage, humility, and integrity
- We care for the world we live in
- Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Retail Area Manager for Alaia
- Interview with the Head of HR for Alaia
- #J-18808-Ljbffr
Senior Sales Associate - London Locations employer: Maison Alaïa
At ALAÏA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values freedom, collegiality, and integrity. Our London boutique provides a unique opportunity for Senior Sales Associates to thrive in the luxury fashion sector, with ample room for personal and professional growth through client relationship development and participation in exclusive events. Join us to be part of a team that not only champions excellence in client service but also cares deeply for the world we live in.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Associate - London Locations
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Maison Alaïa, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Maison Alaïa!
We think you need these skills to ace Senior Sales Associate - London Locations
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Maison Alaïa, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Maison Alaïa and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Maison Alaïa that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Maison Alaïa
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
