At a Glance
- Tasks: Drive sales and manage boutique operations while supporting team development.
- Company: Join a luxury brand known for its exceptional client experience.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to elevate client experiences and lead a passionate team.
- Why this job: Make a real impact in a dynamic luxury retail setting.
- Qualifications: Experience in luxury retail, strong people management, and CRM skills.
The predicted salary is between 31500 - 38500 £ per year.
Co-monitor the achievement of sales targets and KPI’s for the boutique.
Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.
Support the effective running of the boutique.
HOW WILL YOU MAKE AN IMPACT?
- Boutique performance and sales achievement
- Co-monitor the achievement of sales targets and KPI’s for the boutique.
- Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.
- Support the effective running of the boutique.
Team management and people development
- Support the Boutique Manager in the management of the team to optimize personal and boutique performance and profitability.
- Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions.
- Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices.
- Support the Boutique Manager with the annual performance management process to provide feedback.
- Delegate operations activities and establish clear responsibilities within the team.
- Assist the Boutique Manager to provide trainings to the team and support the coaching to drive success.
Client development
- Champion clienteling behaviours and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment.
- Elevate client experience in store and out of store ensuring brand guidelines are met.
- Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
- Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment.
Boutique operations and administration
- Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store.
- Monitor visual merchandising and displays to maintain brand image and boutique presentation.
- Ensure compliance with sales, financial and security procedures as outlined by the Maison.
- Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
- Monitor the quality of the client database per sales associate and that daily traffic is counted correctly.
- Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Profound experience in a similar role in a luxury environment.
- Deep understanding of retail operations.
- Strong people management skills.
- Proven experience with CRM and clienteling.
- Advanced with IT tools (MS Office, CRM, AI).
- Excellent attention to detail and organisation skills.
- Team player with strong interpersonal skills.
Deputy Boutique Manager (Operations) employer: Maison Alaïa
Maison Alaïa is an exceptional employer that values creativity and excellence, offering a vibrant work culture in the heart of London. Employees benefit from ongoing professional development opportunities, a supportive team environment, and the chance to engage with a diverse international clientele, making every day a rewarding experience. Join us to be part of a luxury brand that not only prioritises client satisfaction but also fosters personal growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Boutique Manager (Operations)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Maison Alaïa, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Maison Alaïa!
We think you need these skills to ace Deputy Boutique Manager (Operations)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Maison Alaïa, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Maison Alaïa and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Maison Alaïa that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Maison Alaïa
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
