At a Glance
- Tasks: Engage clients, achieve sales targets, and enhance client relationships in a luxury retail environment.
- Company: Join the prestigious Maison Alaïa, known for its exquisite fashion and commitment to quality.
- Benefits: Enjoy opportunities for personal growth, internal mobility, and a supportive team culture.
- Other info: Fluency in English is required; a second language is a plus.
- Why this job: Be part of a dynamic team, represent a luxury brand, and make a real impact on client experiences.
- Qualifications: Experience in luxury fashion, strong sales skills, and excellent communication abilities are essential.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the ALAÏA Senior Sales Associate - Harrods role at Maison Alaïa
Join to apply for the ALAÏA Senior Sales Associate - Harrods role at Maison Alaïa
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Alaia – Senior Sales Associate (Harrods)
(Permanent Full-Time)
HOW WILL YOU MAKE AN IMPACT?
- Reaching weekly / monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world
- Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
- Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
- Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
- Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
- Participates in client events as well as high ticket client events and/or actions
- Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service
- Bringing to life the ALAÏA client experience
- Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
- Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
- Developing a client book and updating the client database
- Nurturing client loyalty through excellent service and treatment
- Reinforcing clientele relationships with consistent follow up
- Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
- Ensuring the Boutique is kept tidy, clean and welcoming at all times
- Respecting and applying security rules and mindset (local and Maison security rules)
- Participate in management of cashier duties to complete a sale
- Taking care of the cash desk
- Taking the deposits and managing pre-orders
women make fashion”
Alaia – Senior Sales Associate (Harrods)
(Permanent Full-Time)
HOW WILL YOU MAKE AN IMPACT?
Achieving Sales & KPIs
- Reaching weekly / monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Developing cross-selling opportunities
- Knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world
- Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
- Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
- Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
- Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
- Participates in client events as well as high ticket client events and/or actions
- Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service
- Bringing to life the ALAÏA client experience
- Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
- Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
- Developing a client book and updating the client database
- Nurturing client loyalty through excellent service and treatment
- Reinforcing clientele relationships with consistent follow up
- Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
- Ensuring the Boutique is kept tidy, clean and welcoming at all times
- Respecting and applying security rules and mindset (local and Maison security rules)
- Participate in management of cashier duties to complete a sale
- Taking care of the cash desk
- Taking the deposits and managing pre-orders
- Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
- Following the ALAÏA Grooming standards at all times whilst representing the Maison
- Working closely as a part of a team and with partners of the Maison
You will play an essential part in the smooth running of our boutique and a seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.
We are looking for individuals who are naturally proactive and take initiative. Often our boutique can be quiet and operate significantly on a private appointment basis, so having a hands-on and hard-working approach is key.
The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Senior Sales Associate, you will also be required to support the management team with additional tasks.
- Relevant experience in Luxury Fashion / Accessories
- RTW orientated (experience in Haute Couture is advantageous)
- Experience in pinning a dress to assist with alterations is a plus
- Strong sales techniques and clienteling – must have a strong client base
- Excellent interpersonal and communication skills
- Warm and friendly personality that can build relationships easily
- Fluent in English (written and oral), a second language is a plus
- Truly engaged in the ALAÏA Maison - understanding of the Maison\'s heritage & values
- Strong drive to succeed - proactive approach
- Proficiency in Microsoft Office and email is required
As a significant member of the Alaia community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager & Assistant Boutique Manager for Alaia
3rd Stage – Interview with the Head of HR for Alaia
Learn More About Life At Richemont And Alaia Below
level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Sales, Business Development, and AdministrativeIndustries
Retail Luxury Goods and Jewelry
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#J-18808-LjbffrALAÏA Senior Sales Associate - Harrods in London employer: Maison Alaïa
At Maison Alaïa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is evident through our focus on internal development and mobility, ensuring that every team member has the opportunity to thrive in their career while representing the prestigious ALAÏA brand. Join us at Harrods, where you will not only engage with a diverse clientele but also be part of a supportive family that values excellence and innovation in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land ALAÏA Senior Sales Associate - Harrods in London
✨Tip Number 1
Familiarise yourself with ALAÏA's heritage and product range. Understanding the brand's story and values will not only help you connect with clients but also demonstrate your genuine interest during interviews.
✨Tip Number 2
Network within the luxury fashion community. Attend events or engage with professionals on platforms like LinkedIn to build relationships that could lead to referrals or insider information about the role.
✨Tip Number 3
Practice your sales techniques, especially in clienteling. Role-play scenarios where you engage clients, ask open-ended questions, and handle objections to refine your approach before the interview.
✨Tip Number 4
Stay updated on current trends in luxury fashion and accessories. Being knowledgeable about what's trending can help you impress during discussions and show that you're proactive about your role.
We think you need these skills to ace ALAÏA Senior Sales Associate - Harrods in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in luxury fashion and sales. Emphasise your client relationship skills and any previous achievements in meeting sales targets.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the ALAÏA brand and how your values align with theirs. Mention specific experiences that demonstrate your ability to cultivate client relationships and achieve sales goals.
Showcase Product Knowledge:Demonstrate your understanding of ALAÏA's heritage and product offerings in your application. Mention any relevant experience with ready-to-wear and accessories, as well as your ability to communicate this knowledge effectively to clients.
Highlight Soft Skills:Include examples of your interpersonal and communication skills in your application. Describe situations where you successfully engaged clients or resolved issues, showcasing your warm and friendly personality.
How to prepare for a job interview at Maison Alaïa
✨Know Your Product
Familiarise yourself with ALAÏA's collections, including ready-to-wear and accessories. Being able to discuss the craftsmanship and story behind the products will impress your interviewers and show your genuine interest in the brand.
✨Demonstrate Client Engagement Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your ability to ask open questions and listen actively to clients' needs, as this is crucial for a Senior Sales Associate role.
✨Showcase Your Sales Achievements
Be ready to discuss your previous sales targets and how you achieved them. Use specific metrics to illustrate your success, such as increasing average basket size or developing cross-selling opportunities.
✨Exude Team Spirit
Emphasise your ability to work collaboratively within a team. Share experiences where you've contributed to team goals or participated in events, as this aligns with the cooperative culture at ALAÏA.
