Are you an experienced Network / Technical Support Engineer with strong Extreme Networks, Cisco and switching experience?
If so, this could be one for you.
We’re looking for a Technical Support Engineer – Data & Connectivity to join Maintel in a predominantly remote role, taking ownership of complex technical issues, critical escalations and service restoration across our customer environments.
This is a role for someone with a solid networking background who is comfortable getting stuck into complex incidents, taking the lead when an investigation stalls and driving issues through to resolution.
For this role, you MUST have:
- Hands-on experience with Extreme Networks technologies
- Strong switching knowledge and experience
- Experience working with Cisco networking technologies
- Solid networking fundamentals and the technical knowledge expected at engineer level
- Extreme Networks certification in at least one of the following areas: Fabric, Site Engine, Control or Cloud 10
Alongside this, knowledge of server architecture, Windows and/or Linux environments, compute infrastructure and virtualisation would be beneficial.
What will you be doing?
You’ll take ownership of complex and business-critical incidents, acting as a technical escalation point and working collaboratively across Maintel to restore services and deliver an excellent customer experience.
You’ll also:
- Lead technical investigations and service restoration
- Manage critical escalations and Major Incidents
- Coordinate technical resources and drive issues through to resolution
- Carry out root cause analysis and help prevent recurring issues
- Work closely with Engineering, Delivery and Product teams
- Support the transition of new products and services into operational support
- Share technical knowledge and best practice across the wider team
Location: Remote, with very occasional travel required.
If Extreme Networks, Cisco and switching are firmly within your technical toolkit and you enjoy taking ownership of challenging technical problems, I’d love to hear from you.
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Technical Support Manager (Data and Connectivity) employer: Maintel
Maintel is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members can thrive in their Customer Experience Manager roles. With a comprehensive benefits package including generous holiday allowances and healthcare plans, along with the opportunity to work from home, Maintel fosters a flexible environment that empowers employees to excel while advocating for customer satisfaction across various services.
