At a Glance
- Tasks: Lead operational readiness activities and ensure seamless service transitions.
- Company: Join Maintel, a growing tech company focused on operational excellence.
- Benefits: Hybrid work, exposure to cutting-edge technology, and career growth opportunities.
- Other info: Collaborate with diverse teams and contribute to continuous improvement initiatives.
- Why this job: Make a real impact by ensuring services go live successfully and improve customer experiences.
- Qualifications: Experience in operational readiness or service transition roles is essential.
The predicted salary is between 45000 - 55000 £ per year.
Be the reason every service goes live successfully. At Maintel, delivering exceptional customer experiences starts long before a service goes live. We're looking for a highly organised and detail-oriented Operational Readiness Specialist to join our Design & Transition team. This is a critical role responsible for ensuring new and changed managed services are fully prepared for operational support, enabling seamless transitions from project delivery into live service.
You'll work at the heart of our service transition process, collaborating with Project Delivery, Customer Operations, Technology Operations & Platforms, and Service Desk teams to ensure every solution is operationally ready, fully documented, and set up for long-term success. If you thrive on bringing order to complexity, enjoy working across technical and operational teams, and take pride in getting things right first time, we'd love to hear from you.
The Opportunity
As Operational Readiness Specialist, you will own the production, validation and quality of operational readiness documentation for a wide range of managed services across Unified Communications & Collaboration (UC&C), Customer Experience (CX), and Security & Connectivity solutions. You'll play a pivotal role in protecting service quality, reducing operational risk and ensuring support teams are fully equipped to deliver exceptional customer outcomes from day one. This role also offers an exciting opportunity to broaden your expertise through cross-training into Secure Connectivity operational readiness activities, helping build resilience and capability across the wider team.
What You'll Be Doing
- Service Transition & Operational Readiness
- Lead operational readiness activities for assigned services and solutions.
- Ensure all readiness criteria, quality gates and sign-off requirements are completed prior to go-live.
- Coordinate readiness reviews and support formal service acceptance processes.
- Work closely with operational teams to confirm support readiness and capability.
- Documentation & Knowledge Management
- Produce comprehensive Operational Readiness Packs and Service Transition Packs.
- Develop and maintain runbooks, Standard Operating Procedures (SOPs), escalation paths and knowledge articles.
- Ensure monitoring, alerting and support tooling requirements are documented and validated.
- Maintain high standards of quality, consistency and accuracy across all documentation.
- Go-Live & Early Life Support
- Support the management of Early Life Support (ELS) activities following service launch.
- Coordinate issue tracking, escalation pathways and stabilisation activities.
- Capture lessons learned and support continuous improvement initiatives.
- Help ensure a smooth transition from project delivery into business-as-usual support.
- Collaboration & Stakeholder Management
- Work closely with Project Delivery, Implementation, Solution Design and Network Provisioning teams.
- Gather and validate technical information required for operational handover.
- Partner with Customer Operations and Service Desk teams to ensure successful support readiness.
- Support governance processes by providing visibility of readiness progress and outstanding actions.
- Continuous Improvement
- Identify opportunities to improve transition quality and operational readiness processes.
- Contribute to the development of standardised templates, frameworks and quality controls.
- Champion a right-first-time approach to documentation and service transition.
- Support the ongoing maturity of Maintel's Operational Readiness function.
About You
You are highly organised, naturally detail-focused and passionate about delivering quality outcomes. You enjoy working across technical and operational teams and have a strong understanding of how successful service transitions contribute to excellent customer experiences. You are equally comfortable reviewing technical information, producing structured documentation and coordinating stakeholders to ensure nothing is missed before a service goes live.
Essential Experience
- Experience in Operational Readiness, Service Transition, Service Delivery, Technical Documentation or Service Acceptance roles.
- Experience working within Managed Services, Telecommunications or IT Services environments.
- Proven experience producing operational documentation, runbooks, SOPs, service acceptance packs or handover materials.
- Experience collaborating with Operations, Engineering and Customer-facing teams.
- Understanding of ITIL principles, particularly Service Transition and Early Life Support.
- Strong documentation, organisation and stakeholder management skills.
Desirable Experience
- ITIL Foundation certification.
- Experience with service management or project tools such as Autotask, Salesforce or similar platforms.
- Knowledge of one or more of the following solution areas: Unified Communications & Collaboration (UC&C), Customer Experience (CX), Security & Connectivity.
- Exposure to technologies such as Microsoft Teams, RingCentral, Genesys Cloud, Zoom Contact Centre, SD-WAN or SASE.
- Experience within highly regulated sectors including Healthcare, Financial Services or Government.
What Success Looks Like
In this role, you will:
- Deliver complete and accurate readiness documentation first time.
- Ensure operational teams are fully prepared before every go-live.
- Reduce transition risk and improve service quality.
- Support smooth Early Life Support and service stabilisation.
- Build trusted relationships across delivery, engineering and operations teams.
- Contribute to the continuous improvement of Maintel's service transition capability.
Why Join Maintel?
This is an opportunity to join a growing and evolving organisation where operational excellence is at the centre of everything we do. You'll gain exposure to a broad portfolio of cutting-edge technology solutions, work alongside experienced specialists and play a key role in shaping how services transition into live operation. Whether you're currently working in Service Transition, Service Delivery, Technical Documentation, PMO, Operational Readiness or Support Operations, this role offers an excellent opportunity to broaden your expertise and make a visible impact across the business. If you're passionate about quality, process, collaboration and delivering successful service transitions, we'd love to hear from you. Apply today.
Operational Readiness Specialist in Slough employer: Maintel
At Maintel, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As an Operational Readiness Specialist, you'll benefit from a hybrid working model in London, access to cutting-edge technology, and opportunities for professional growth through cross-training and continuous improvement initiatives. Join us to be part of a dynamic team dedicated to delivering exceptional customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Readiness Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in operational readiness and service transition.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Operational Readiness Specialist in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Operational Readiness and Service Transition. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Documentation Skills:Since this role involves a lot of documentation, be sure to mention any relevant experience you have with producing operational documents, runbooks, or SOPs. We want to see how you can contribute to our high standards!
Highlight Collaboration Experience:We love team players! Share examples of how you've worked with different teams in the past, especially in technical and operational settings. This will help us see how you can fit into our collaborative culture.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Maintel
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operational Readiness Specialist. Familiarise yourself with terms like 'Operational Readiness Packs', 'Service Transition', and 'Early Life Support'. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Documentation Skills
Since this role heavily involves producing operational documentation, be ready to discuss examples of your previous work. Bring along samples of runbooks or SOPs you've created, and be prepared to explain your process for ensuring accuracy and quality.
✨Collaboration is Key
Highlight your experience working with cross-functional teams. Be ready to share specific examples of how you've coordinated with project delivery, customer operations, or technical teams to ensure a smooth transition. This shows you can thrive in a collaborative environment.
✨Emphasise Continuous Improvement
Talk about any initiatives you've led or contributed to that improved service transition processes. Mentioning your understanding of ITIL principles and how you've applied them in past roles can demonstrate your commitment to quality and efficiency.
