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- Tasks: Join our team to support customers 24/7 with technical issues via calls and emails.
- Company: Maintel is a leading technology provider, supporting nearly 7,000 customers since 1991.
- Benefits: Enjoy 25 days holiday, income protection, and options to trade holidays for work-life balance.
- Why this job: Be the first point of contact for customers, enhancing your customer service skills in a dynamic environment.
- Qualifications: Must be eligible for UK Security Clearance; current clearance is a plus but not essential.
- Other info: Full training and support provided during the vetting process for suitable candidates.
The predicted salary is between 28800 - 42000 £ per year.
The primary role of a 24×7 Service Desk Analyst is to work as part of a team to support our customer base on a 24/7/365 basis, focusing on inbound activities such as taking customer phone calls and managing our mailbox. The team is the first point of contact for all technical issues that customers require support for. You will ensure we offer outstanding responsiveness combined with excellent customer service that exceeds the Service Level Agreements.
Please see attached JD for full description.
Vacancy Details
- Type: Fixed Term/Full Time
- Location: Blackburn
About Us
An exciting past, a secure future
Founded in 1991, Maintel became AIM listed in 2004. Significant organic growth continues to drive our success, expanding our global footprint and capabilities to support nearly 7,000 customers.
Operating across four UK locations, our team of over 500 has grown through the acquisition of key enterprise technology providers that complement our core services.
Technology Leaders
Maintel’s expertise includes unified communications, contact centre solutions, workforce optimisation, networking, security, mobile and voice services, and managed print services. We combine vendor and carrier technologies with our in-house expertise to deliver complete end-to-end services, either on-premise or in the cloud.
Benefits
Includes 25 days holiday, rising to 28 with service (plus bank holidays), with options to trade holidays. Income Protection scheme. Please see attached JD for full list of benefits.
Skills & Requirements
Please note: Due to the nature of this role, the successful candidate must be eligible to obtain UK Security Clearance at SC level. Candidates must meet the criteria set by the UK Government’s vetting process. Holding current security clearance is desirable but not essential — support can be provided during the vetting process. We are happy to sponsor clearance for suitable candidates who meet the eligibility criteria. All applications will be reviewed fairly. Security Clearance is only required at the offer stage.
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Service Desk Analyst 24x7 employer: Maintel
Contact Detail:
Maintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst 24x7
✨Tip Number 1
Familiarise yourself with common technical issues and solutions that customers might face. This will not only help you in the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to effectively communicate and resolve issues is key for a Service Desk Analyst.
✨Tip Number 3
Research Maintel's services and technologies thoroughly. Understanding our offerings will allow you to speak confidently about how you can contribute to the team and support our customers.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the tools used for customer support. This shows your interest in the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Service Desk Analyst 24x7
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Service Desk Analyst. Highlight your experience in customer service and technical support, as these are key aspects of the role.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job requirements. Emphasise any previous roles where you provided technical support or worked in a customer-facing position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've exceeded customer expectations in past positions, as this aligns with the company's focus on outstanding customer service.
Highlight Security Clearance Eligibility: Since the role requires eligibility for UK Security Clearance, make sure to mention your eligibility or willingness to undergo the vetting process in your application. This shows your understanding of the role's requirements.
How to prepare for a job interview at Maintel
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the key tasks such as handling customer calls and managing emails, as well as the importance of meeting Service Level Agreements.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service. Highlight situations where you resolved issues effectively and exceeded customer expectations.
✨Familiarise Yourself with Technical Knowledge
Brush up on relevant technical knowledge that may be required for the role. Be ready to discuss common technical issues and how you would approach solving them, as this will show your preparedness and capability.
✨Prepare for Security Clearance Questions
Since security clearance is a requirement, be prepared to answer questions related to your background and eligibility. Understand the vetting process and be honest about your history to build trust with the interviewers.