At a Glance
- Tasks: Lead operational readiness for services, ensuring seamless transitions and comprehensive documentation.
- Company: Join Maintel, a leader in delivering exceptional customer experiences.
- Benefits: Enjoy 25+ days holiday, health care plans, and flexible working options.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape service transitions and work with cutting-edge technology solutions.
- Qualifications: Experience in operational readiness and strong documentation skills required.
The predicted salary is between 45000 - 55000 £ per year.
Be the reason every service goes live successfully. At Maintel, delivering exceptional customer experiences starts long before a service goes live. We are looking for an Operational Readiness Specialist to join our Design & Transition team. This critical role ensures new and changed managed services are fully prepared for operational support, enabling seamless transitions from project delivery into live service. You will collaborate with Project Delivery, Customer Operations, Technology Operations & Platforms, and Service Desk teams to ensure every solution is operationally ready, fully documented, and set up for long‑term success.
Responsibilities
- Service Transition & Operational Readiness: Lead operational readiness activities for assigned services and solutions. Ensure all readiness criteria, quality gates and sign‑off requirements are completed prior to go‑live. Coordinate readiness reviews and support formal service acceptance processes. Work closely with operational teams to confirm support readiness and capability.
- Documentation & Knowledge Management: Produce comprehensive Operational Readiness Packs and Service Transition Packs. Develop and maintain runbooks, SOPs, escalation paths and knowledge articles. Ensure monitoring, alerting and support tooling requirements are documented and validated. Maintain high standards of quality, consistency and accuracy across all documentation.
- Go‑Live & Early Life Support: Support the management of Early Life Support activities following service launch. Coordinate issue tracking, escalation pathways and stabilisation activities. Capture lessons learned and support continuous improvement initiatives. Help ensure a smooth transition from project delivery into business‑as‑usual support.
- Collaboration & Stakeholder Management: Work closely with Project Delivery, Implementation, Solution Design and Network Provisioning teams. Gather and validate technical information required for operational handover. Partner with Customer Operations and Service Desk teams to ensure successful support readiness. Support governance processes by providing visibility of readiness progress and outstanding actions. Identify opportunities to improve transition quality and operational readiness processes. Contribute to the development of standardised templates, frameworks and quality controls. Champion a right‑first‑time approach to documentation and service transition. Support the ongoing maturity of Maintel's Operational Readiness function.
Qualifications
Essential Experience: Experience in Operational Readiness, Service Transition, Service Delivery, Technical Documentation or Service Acceptance roles. Experience working within Managed Services, Telecommunications or IT Services environments. Proven experience producing operational documentation, runbooks, SOPs, service acceptance packs or handover materials. Experience collaborating with Operations, Engineering and Customer‑facing teams. Understanding of ITIL principles, particularly Service Transition and Early Life Support. Strong documentation, organisation and stakeholder management skills.
Desirable Experience: ITIL Foundation certification. Experience with service management or project tools such as Autotask, Salesforce or similar platforms. Knowledge of one or more of the following solution areas: Unified Communications & Collaboration (UC&C), Customer Experience (CX), Security & Connectivity. Exposure to technologies such as Microsoft Teams, RingCentral, Genesys Cloud, Zoom Contact Centre, SD‑WAN or SASE. Experience within highly regulated sectors including Healthcare, Financial Services or Government.
Benefits: 25 days holiday, rising to 28 days, plus bank holidays, company pension scheme, life assurance, enhanced sick pay, health care cash plan, private medical scheme (self and family), income protection scheme, employee assistance line, discounts and cashback on shopping, discounted YorkTest home kits, free car parking (Blackburn site), holiday trading, critical illness cover, ULEV car leasing scheme, cycle to work scheme, gym membership, car breakdown cover, will writing service, annual salary review, bonus and commission arrangements, car allowances, recruitment referral scheme, various recognition schemes (e.g. long service awards), modern offices with collaboration/meeting spaces, agile/remote working, technology to support agile/remote working, free tea, coffee, juices and snacks at offices, supported study, apprentice schemes, levy funded learning opportunities, individual development plans.
What Success Looks Like: You will deliver complete and accurate readiness documentation first time, ensure operational teams are fully prepared before every go‑live, reduce transition risk and improve service quality, support smooth Early Life Support and service stabilisation, build trusted relationships across delivery, engineering and operations teams, and contribute to the continuous improvement of Maintel's service transition capability.
Why Join Maintel: This opportunity offers exposure to a broad portfolio of cutting‑edge technology solutions, work alongside experienced specialists, and play a key role in shaping how services transition into live operation. If you are passionate about quality, process, collaboration and delivering successful service transitions, we would love to hear from you. Apply today.
Operations Readiness Specialist employer: Maintel
At Maintel, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an Operations Readiness Specialist, you will benefit from a comprehensive range of perks including generous holiday allowances, a robust pension scheme, and opportunities for professional development through supported study and individual development plans. Our London/Remote location offers the flexibility to work in a modern environment while engaging with cutting-edge technology solutions, ensuring that you are well-equipped to contribute to meaningful service transitions.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Readiness Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Maintel and understanding their services. Tailor your answers to show how your skills align with their operational readiness goals. Practice common interview questions and think about how you can demonstrate your experience in service transition.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Maintel.
We think you need these skills to ace Operations Readiness Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Operational Readiness and Service Transition. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Documentation Skills:Since this role involves a lot of documentation, be sure to mention any experience you have with producing operational documents, runbooks, or SOPs. We love candidates who can demonstrate their attention to detail and organisational skills.
Highlight Collaboration Experience:This position requires working closely with various teams, so share examples of how you've successfully collaborated in the past. We’re looking for team players who can build strong relationships across departments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Maintel
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Readiness Specialist. Familiarise yourself with service transition processes, operational readiness activities, and documentation standards. This will help you speak confidently about how your experience aligns with what Maintel is looking for.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to discuss examples of how you've successfully collaborated in the past. Highlight any experiences where you coordinated with project delivery or customer operations to ensure a smooth transition.
✨Prepare for Documentation Questions
Expect questions about your experience with operational documentation, runbooks, and SOPs. Bring examples of your work if possible, and be ready to explain how you maintain quality and accuracy in your documentation. This will demonstrate your attention to detail and commitment to excellence.
✨Emphasise Continuous Improvement
Maintel values continuous improvement, so be ready to discuss how you've contributed to enhancing processes in previous roles. Share specific examples of lessons learned from past projects and how you implemented changes to improve service quality and operational readiness.
