Lead the transformation of a modern customer operations function We are seeking an exceptional Head of Customer Operations to lead and evolve a large-scale customer support organisation within a growing technology and managed services environment. This is a high-impact leadership role responsible for delivering a predictable, proactive and customer-centric operational experience across our entire live services portfolio. Leading a multi-disciplinary team of approximately 60 professionals, you will own the customer-facing service lifecycle from the moment services go live, ensuring customers receive outstanding support, clear communication and consistently excellent service outcomes. You’ll be responsible for shaping the future of Customer Operations, driving service excellence, modernising processes and tooling, and creating an operational culture focused on accountability, continuous improvement and customer success. The Opportunity As Head of Customer Operations, you will lead a broad operational function encompassing Service Desk, Mobile Support, Incident Management, First Line Operations, Customer Success, Monitoring Services, Security Operations and Operational Reporting
Head of Customer Operations employer: Maintel
Maintel is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members can thrive in their Customer Experience Manager roles. With a comprehensive benefits package including generous holiday allowances and healthcare plans, along with the opportunity to work from home, Maintel fosters a flexible environment that empowers employees to excel while advocating for customer satisfaction across various services.
