At a Glance
- Tasks: Be the voice of the customer and enhance their experience across various services.
- Company: Join Maintel, a tech leader with a strong history and global reach.
- Benefits: Enjoy 25-28 days holiday, healthcare plan, and a solid pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction and grow your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33075 - 40425 £ per year.
We are looking for candidates that are experienced in Customer Service roles that are looking to develop CXM Skills to join our successful Customer Support and Managed Services function. The purpose of the role is to be the customer advocate across Project, Transition and in-Life services.
Whilst representative of the Operations function, the role sits as part of the Virtual Account Team alongside the Sales Account Manager or in our larger accounts the Client Director. As well as supporting the wider CXM team with activities to develop key skills and help support the wider business function. The Customer Experience Manager will be focused on retention, expansion and prevention of unforeseen service risks.
Hours per week: 37.5
Benefits:
- 25 days raising to 28 days with service (plus bank holidays) with the ability to trade holidays.
- Healthcare cash plan, Income protection, life assurance and Company Pension.
Skills:
- Good communication abilities at all levels – written and verbal
- Ability to empathize with customer and communicate in kind
- Confident Presentation skills for various audiences both internal and external
- Maintel product portfolio knowledge
- Report Generation
- Risk identification and assessment
- Problem Solving
- Ability to work in part of a robust team
- Data cleansing activities
- Some experience of small project management
- Keen interest in self development and growth
Customer Experience Manager employer: Maintel
Maintel is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members can thrive in their Customer Experience Manager roles. With a comprehensive benefits package including generous holiday allowances and healthcare plans, along with the opportunity to work from home, Maintel fosters a flexible environment that empowers employees to excel while advocating for customer satisfaction across various services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Maintel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Maintel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Maintel:Your cover letter is your chance to shine! Tell us why you want to work at Maintel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Maintel!
How to prepare for a job interview at Maintel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
