Maintel in the United Kingdom seeks a Customer Experience Manager to be the primary operational contact for a portfolio of customers, delivering proactive, high-quality managed service experiences throughout their journey.
You will build trusted relationships, lead governance and QBRs, monitor performance, and drive improvements while coordinating with Customer Success, Service Operations and Reporting teams. The role requires travel across the North West region.
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Regional Customer Experience Lead (NW) in Blackburn employer: Maintel
Maintel is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members can thrive in their Customer Experience Manager roles. With a comprehensive benefits package including generous holiday allowances and healthcare plans, along with the opportunity to work from home, Maintel fosters a flexible environment that empowers employees to excel while advocating for customer satisfaction across various services.
