Maintel is seeking a Customer Experience Manager to act as the primary operational contact for a portfolio of customers, ensuring a proactive, consistent and high-quality managed service experience. You will lead service reviews, governance meetings and QBRs, monitor performance, and drive continuous improvements across teams to enhance customer outcomes.
The role emphasizes strong stakeholder management, data-driven decisions, and a proactive, collaborative approach.
#J-18808-LjbffrRegional Customer Experience Lead in Blackburn employer: Maintel
Maintel is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to contribute meaningfully to strategic financial decisions. With flexible remote working options and a commitment to professional development, team members can thrive in their roles while enjoying a healthy work-life balance. The company's focus on growth and optimisation ensures that every employee has the opportunity to make a significant impact in a dynamic environment.
