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- Tasks: Manage customer orders and ensure a seamless, customer-centric experience.
- Company: Dynamic company with a focus on collaboration and customer satisfaction.
- Benefits: 25 days holiday, health care plans, and flexible working options.
- Other info: Modern offices with great perks and opportunities for personal development.
- Why this job: Be the key to delivering exceptional service and support to customers.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Order Management Specialist is responsible for managing post-sale order processing and configuration, overseeing all orders and fulfillment of customer requests. This role provides end-to-end ownership and accountability to ensure a seamless, customer‑centric experience. The role holder will validate details of customer orders and configure internal systems to trigger delivery, renewal and billing processes. In addition, the role offers administrative assistance to the Sales and Projects Teams to facilitate accuracy and efficiency throughout the quote‑to‑cash cycle.
Skills
- Strong analytical and problem‑solving skills, with exceptional attention to detail.
- Ability to interrogate and validate data from several sources, extracting key and critical information to achieve end goal.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and manage expectations from multiple stakeholders.
Your Benefits
- 25 days holiday, rising to 28 days, plus bank holidays
- Company pension scheme
- Life assurance
- Enhanced sick pay
- Health care cash plan
- Private medical scheme (self and family)*
- Income protection scheme
- Employee assistance line
- Discounts and cashback on shopping
- Discounted YorkTest home kits
- Free car parking (Blackburn site)
Flex Benefits
- Holiday trading
- Critical illness cover
- ULEV car leasing scheme
- Cycle to work scheme
- Gym membership
- Car breakdown cover
- Will writing service
Compensation
- Annual salary review
- Bonus and commission arrangements*
- Car allowances*
- Recruitment referral scheme
- Various recognition schemes (e.g., long service awards) *
Working Environment
- Modern offices with collaboration/meeting spaces
- Agile/remote working
- Technology to support agile/remote working
- Free tea, coffee, juices and snacks at offices
Development
- Supported study
- Apprentice schemes
- Levy funded learning opportunities
- Individual development plans
Customer Order Management Specialist in Blackburn employer: Maintel
Contact Detail:
Maintel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Management Specialist in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management. Think about how your skills can solve problems and improve processes – that’s what employers want to hear!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've tackled complex data or improved customer experiences in past roles. This will demonstrate your ability to handle the responsibilities of a Customer Order Management Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Order Management Specialist in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Order Management Specialist role. Highlight your analytical skills and attention to detail, as these are key for managing post-sale order processing.
Showcase Your Communication Skills: Since this role involves collaborating across departments, emphasise your communication and interpersonal skills. Share examples of how you've effectively managed expectations from multiple stakeholders in previous roles.
Be Data Savvy: Demonstrate your ability to interrogate and validate data. Include specific instances where you extracted critical information to achieve a goal, as this will show us you're ready to handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Maintel
✨Know Your Orders Inside Out
Make sure you understand the entire order management process. Familiarise yourself with how post-sale order processing works, and be ready to discuss how you would handle various scenarios. This shows that you’re not just interested in the role but also proactive about understanding its intricacies.
✨Show Off Your Analytical Skills
Prepare examples of how you've used your analytical and problem-solving skills in past roles. Think of specific situations where you had to validate data or extract critical information. This will demonstrate your attention to detail and ability to manage complex information effectively.
✨Communicate Like a Pro
Since this role involves collaboration across departments, practice articulating your thoughts clearly. Be ready to discuss how you’ve managed expectations from multiple stakeholders in previous jobs. Good communication can set you apart, so don’t underestimate its importance!
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s order management processes and how they ensure a customer-centric experience. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.