At a Glance
- Tasks: Lead a large-scale customer support team and ensure outstanding service outcomes.
- Company: Maintel, a forward-thinking company based in Blackburn.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a collaborative team focused on continuous improvement and operational excellence.
- Why this job: Shape the future of customer operations and drive real impact in customer success.
- Qualifications: Proven leadership experience in customer operations and a passion for service excellence.
The predicted salary is between 60000 - 75000 £ per year.
Maintel in Blackburn is seeking an exceptional Head of Customer Operations to lead and evolve a large-scale customer support organisation. This high-impact role is responsible for ensuring customers receive outstanding support and service outcomes across all operations.
The ideal candidate will drive accountability and customer success, overseeing a multi-disciplinary team and shaping the future of customer operations with a focus on continuous improvement and operational excellence.
Chief Customer Operations & Service Excellence in Blackburn employer: Maintel
Maintel is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to contribute meaningfully to strategic financial decisions. With flexible remote working options and a commitment to professional development, team members can thrive in their roles while enjoying a healthy work-life balance. The company's focus on growth and optimisation ensures that every employee has the opportunity to make a significant impact in a dynamic environment.
