At a Glance
- Tasks: Support customer operations by managing enquiries, orders, and logistics in a dynamic environment.
- Company: Award-winning environmental engineering firm focused on sustainability and innovation.
- Benefits: Competitive salary, early finishes, training, and genuine career progression opportunities.
- Other info: Enjoy a calm working atmosphere with a close-knit team.
- Why this job: Join a friendly team and make a real impact in a growing business.
- Qualifications: Organised, adaptable, and a clear communicator; experience in admin or customer service is a plus.
The predicted salary is between 24833 - 30351 £ per year.
Location: Barton under Needwood
We are working with an award-winning environmental engineering business that provides water management and water treatment solutions to contractors, developers and utilities across the UK. They have a strong focus on sustainability, practical problem solving and reducing carbon impact on site.
As Operations Assistant, you will sit at the centre of the customer operations function, working closely with the operations, compliance, warehouse and technical teams to keep enquiries, orders and deliveries moving smoothly. No two days will be the same, as you will switch between customers, suppliers and internal colleagues. This role would suit an organised and adaptable administrator or coordinator who wants to broaden their experience in a business where they can grow. You do not need experience in every area, as attitude and organisation matter far more than ticking every box.
Responsibilities of an Operations Assistant:
- Handle incoming customer enquiries by phone and email, resolving them or routing them to the right person
- Prepare and issue customer quotations, following up to keep track of open opportunities
- Process customer orders and raise Purchase Orders, liaising with suppliers where needed
- Arrange transport, couriers and logistics for customer deliveries and incoming goods
- Keep the CRM, ordering and other business systems accurate and up to date
- Follow up with customers after delivery and support the warehouse and technical teams with day-to-day admin and problem solving
Skills & Qualifications of an Operations Assistant:
- Experience in an administration, customer service, sales support or coordination role would be beneficial
- Highly organised with good attention to detail and the ability to juggle several tasks at once
- Clear, confident communicator who is comfortable dealing with customers, suppliers and colleagues
- IT savvy and happy learning new business systems, including using AI tools day to day
- Calm and practical when things get busy, taking ownership of tasks through to completion
- Adaptable team player who enjoys variety and working across different areas of a business
Benefits of an Operations Assistant:
- £27,000 - £32,000 basic salary
- Full-time, office-based hours of 8am - 4pm, giving you an early finish every day
- Training and support to develop your skills and confidence
- Genuine progression, with the chance to take on greater responsibility as the company grows
- A varied role where you can see the impact of your work right across the business
- A calm, friendly working environment within a small, close-knit team
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