At a Glance
- Tasks: Drive new business and nurture existing accounts in a fast-paced SaaS environment.
- Company: Join a dynamic B2B SaaS company with a proven product and global clientele.
- Benefits: Competitive salary, uncapped commission, flexible working, and direct influence on strategy.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Shape the future of parts management while making a real impact in a niche market.
- Qualifications: Experience in B2B SaaS sales and understanding of parts or maintenance sectors.
Location: Slough (Flexible/hybrid – home working with in-person office days for collaborative work).
We are working with a fast-growing B2B SaaS business covering the full spectrum of parts management, from buying and stocking through to selling. Their software supports both machine builders who sell parts and the end customers who buy them, and their global customer base includes major names in food manufacturing and automotive engineering. This is a niche, specialist market rather than a broad volume sell, with a proven product, verified ROI and enterprise customers already on board.
This is a hybrid growth and customer success role, split roughly 75% new business and account growth, 25% customer success. You will work with leadership to shape go-to-market strategy and marketing content, using AI tools to help scale this efficiently, before moving into generating, qualifying and closing new business with industrial and manufacturing prospects. You will also look after existing accounts, driving adoption, renewals and expansion, and running value reviews that clearly demonstrate ROI.
Buyers in this space are subject matter experts, so a genuine understanding of parts, maintenance or asset management is important, alongside a solid grasp of SaaS, API integrations and product portfolios. This would suit a commercially driven B2B SaaS salesperson who enjoys both the hunt of new business and the relationship-building that turns customers into long-term advocates. Backgrounds in parts distribution or aftermarket sales (for example, automotive aftermarket) are just as relevant as traditional SaaS sales experience, provided there is a genuine understanding of parts, maintenance and industrial buyers alongside the commercial skill set.
Responsibilities:
- Work with leadership to shape go-to-market strategy and marketing content, using AI tools to scale output.
- Generate, qualify and close new business with industrial and manufacturing prospects.
- Build and manage a pipeline, running discovery calls, demos and commercial negotiations.
- Craft and refine pitch narratives for different audiences, including finance, operations and engineering.
- Drive adoption, retention, renewals and account expansion across existing customers.
- Run regular value reviews that clearly demonstrate ROI and savings delivered.
- Capture customer feedback systematically and feed it into the product roadmap.
Skills & Qualifications:
- Proven B2B SaaS sales experience, ideally selling into industrial, manufacturing or supply chain sectors.
- Understanding of spare parts, maintenance or aftermarket environments, for example OEM aftersales, MRO or BoMs.
- A track record of both closing new business and growing existing accounts, with the discipline to keep customers engaged post-sale.
- Comfortable translating technical value into commercial language for ROI-focused buyers, with a working understanding of API integrations and product portfolios.
- Good understanding of modern software marketing and AI tools, and how to build content that speaks to different customer personas.
Benefits:
- £50,000 - £70,000 base salary.
- Uncapped commission, including 10% on all new business generated, OTE of £100,000.
- Flexible working, combining home working with in-person office days for collaborative work.
- Genuine opportunity to shape go-to-market strategy in a niche, high-growth market.
- Work directly with leadership, with real influence over commercial strategy.
- Join a business with proven product-market fit, verified ROI and a clear growth roadmap.
- Support from AI tools to help scale content and sales efforts effectively.
If you feel this role is right for you, please contact Becky Prince or Emma Devereux at Maintech Recruitment for more information or click apply.
Customer Success Manager in Slough employer: Maintech Recruitment
Frog Environmental is an excellent employer located in Burton-upon-Trent, offering a dynamic work environment that prioritises customer trust and reliability. Employees benefit from a supportive culture with opportunities for professional growth, competitive hourly rates, generous holiday allowances, and flexible working hours. With a focus on environmental solutions, this role not only provides meaningful work but also contributes to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Maintech Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Maintech Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Maintech Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Maintech Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Maintech Recruitment!
How to prepare for a job interview at Maintech Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
