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For Companies At a Glance
- Tasks: Manage property developments, ensuring safety and community engagement for residents.
- Company: FirstPort, the UK's leading property management company with a strong reputation.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Why this job: Make a real difference in residents' lives while building a vibrant community.
- Qualifications: Passion for customer service, strong communication skills, and IT proficiency.
- Other info: Join a diverse team with excellent training and career growth opportunities.
The predicted salary is between 19000 - 25000 £ per year.
Job Role:Visiting Development Manager (Ref 24829)
Salary: £22,256.52 per annum, plus benefits
Hours: Monday, Tuesday, Thursday and Friday 9am-4.30pm and Wednesday 9am-5pm (33 hours per week)
Please note start date January 2026
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure, Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. K eeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents, Helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assist with sales listed with our partner company Retirement Homesearch , make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis
About you
- Customer service– a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication– a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety– an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT– able to operate Microsoft Office applications, and confident in learning new systems
- Administration– organised, methodical and experience of keeping accurate records
- Personal– an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
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Visiting Development Manager employer: Mainstay
Contact Detail:
Mainstay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visiting Development Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings at FirstPort or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching FirstPort and understanding their values. Be ready to discuss how your passion for customer service aligns with their mission. Show them you’re not just another candidate, but someone who truly cares about enhancing the resident experience.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, consider doing mock interviews with friends or family. Focus on how you can effectively resolve issues and create a sense of community among residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FirstPort team and ready to make a difference in the lives of residents.
We think you need these skills to ace Visiting Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Visiting Development Manager role. Highlight your customer service experience and any relevant health and safety knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've built relationships with customers or managed projects effectively in the past.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Mainstay
✨Know Your Stuff
Before the interview, make sure you understand FirstPort's mission and values. Familiarise yourself with their approach to customer service and property management. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle complaints and resolve issues effectively.
✨Demonstrate Your Communication Skills
As a Visiting Development Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job, like dealing with resident concerns or coordinating with contractors.
✨Be Prepared for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be ready to discuss how you would handle emergency situations and ensure the safety of residents and staff alike.