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- Tasks: Manage and improve telephony services, ensuring stability and performance across the organisation.
- Company: Join Emeria UK, a leader in residential real estate services with ambitious growth plans.
- Benefits: Enjoy competitive salary, exclusive discounts, and comprehensive support for your career development.
- Other info: Collaborative culture focused on clarity, consistency, and simplicity.
- Why this job: Be at the forefront of tech in a dynamic environment while making a real impact.
- Qualifications: Experience in enterprise telephony systems and strong technical skills in unified communications.
The predicted salary is between 50000 - 65000 £ per year.
Location: London
Job Sector: IT Operations
Hours: 35 hours per week Monday to Friday (occasional out of hours work may be required)
6 months Fixed term Contract
Emeria UK operates in the residential real estate sector through its operating brands of Campions, FirstPort, Innovus and Knight Square. Emeria UK has a vision to be the leader of residential real estate services in the UK & Ireland.
Background: The business has been through a series of private equity ownerships and in 2022, it was acquired by the leading residential real estate service provider in Europe, Emeria Group. The UK business restructured during late 2022 to form Emeria UK, with operating brands of Campions, FirstPort, and Innovus. The ambition for Emeria UK is to accelerate growth across all its operating brands by focusing on existing organic momentum and acquisitive plans in a heavily fragmented market.
The Role: Emeria UK is appointing a Unified Communications Engineer to take technical ownership of business telephony services across the organisation, ensuring they are stable, secure, and aligned to operational needs. Reporting to the Head of Infrastructure, this role is accountable for the delivery and continuous improvement of telephony services, including call routing, SIP services, and platform performance across the estate. This is a hands-on engineering role focused on maintaining a reliable telephony environment while driving standardisation and consolidation of platforms. The role also supports mergers and acquisitions (M&A) activity, leading the migration and integration of telephony systems into the organisation’s strategic platforms, working closely with vendors and internal stakeholders.
Main Responsibilities:
- Own and manage all business telephony systems, ensuring high availability and performance
- Provide BAU support for telephony platforms including Mitel/Shoretel, SIP services, and call routing
- Troubleshoot and resolve voice issues including call quality, routing failures, and connectivity problems
- Manage relationships with telephony providers and vendors (e.g. SIP providers, maintainers, partners)
- Lead the consolidation of telephony platforms into a standardised, strategic solution
- Design and implement dial plans, call flows, IVRs, hunt groups, and numbering strategies
- Monitor telephony performance, capacity, and risks, proactively addressing issues
- Support and deliver telephony migrations, including platform transitions and number porting
- Lead telephony integration activities for M&A, including assessment, design, and onboarding of new entities
- Collaborate with Network, Infrastructure, and Service Desk teams to ensure aligned support and delivery
- Maintain technical documentation, standards, and operational runbooks
- Ensure telephony services align with security, compliance, and governance standards
About You:
Experience:
- Proven experience supporting and managing enterprise telephony or unified communications platforms
- Strong experience with SIP, call routing, dial plans, and telephony infrastructure
- Experience working with platforms such as Mitel, Microsoft Teams Phone, Cisco, Avaya, or similar
- Experience managing telecom vendors and service providers
- Experience delivering telephony migrations or platform consolidation projects
- Experience supporting or integrating telephony as part of M&A activity
Skills & Capabilities:
- Strong technical expertise in telephony and unified communications technologies
- Solid understanding of networking principles related to voice (QoS, latency, routing)
- Strong troubleshooting and analytical skills in complex environments
- Ability to manage multiple priorities across BAU support and project delivery
- Strong communication skills, able to work with technical teams, vendors, and business stakeholders
Be Collaborative: We create and maintain collaborative working within our teams, clients and suppliers to achieve the best outcome.
Make it Simple: We are driven to make things easy and uncomplicated. This is about making it straightforward.
Bring Clarity: It’s essential we ensure that what we do is clear, understandable and transparent.
Be Consistent: We are aware of the need to deliver to the right level each and every time, this ensures we are able to be seen as trusted and reliable.
The Benefits: Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity: We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.
Unified Communications Engineer employer: Mainstay
Contact Detail:
Mainstay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to unified communications. It's all about making connections and getting your name out there. You never know who might be looking for someone just like you!
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your skills in telephony and unified communications. Engage with relevant content and connect with professionals in the field. It’s a great way to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to telephony systems and M&A activities. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team at Emeria UK. So, get that application in and let’s make things happen!
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Unified Communications Engineer role. Highlight your experience with telephony systems, SIP services, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don't forget to mention your experience with M&A activities if applicable, as it's a key part of the job.
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise in telephony and unified communications. Mention specific platforms you've worked with, like Mitel or Microsoft Teams Phone, and any troubleshooting successes you've had. We love a good success story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you're keen on joining our team at Emeria UK!
How to prepare for a job interview at Mainstay
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telephony systems, especially those mentioned in the job description like Mitel and SIP services. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex voice issues you've resolved, focusing on your troubleshooting process. Highlight your analytical skills and how you’ve managed multiple priorities, especially in a fast-paced environment.
✨Understand the Business Context
Familiarise yourself with Emeria UK's vision and recent changes in the company structure. Being able to connect your role as a Unified Communications Engineer to their growth ambitions will show that you're not just technically savvy but also aligned with their goals.
✨Communicate Clearly and Collaboratively
Practice articulating your thoughts clearly, especially when discussing technical concepts. Since collaboration is key in this role, be prepared to share how you've worked with different teams and stakeholders to achieve successful outcomes.