At a Glance
- Tasks: Support HR processes and provide first-line advice for a positive employee experience.
- Company: Join Emeria UK, a leader in residential real estate services.
- Benefits: Competitive salary, diverse benefits, and exclusive discounts for you and your family.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on employee experiences while growing your HR skills.
- Qualifications: Experience in HR administration and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 hours per week, Monday to Friday.
Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the Payroll Administrator, you will be contributing to Emeria’s vision to be the leader of residential real estate services in the UK & Ireland.
The HR & Benefits Coordinator is responsible for delivering administrative support and first‑line advice across the full employee life cycle, acting as a key point of contact for HR queries and ensuring a positive employee experience. The HR & Benefits Coordinator will also support the delivery of reward and benefit activities, maintain accurate HR systems and data, and contribute to the continuous improvement of HR processes and service delivery. The role works closely with the wider HR team, including Divisional HR teams and Payroll, to support the effective delivery of HR services across the business. This role reports to the HR Director (Emeria UK), with a dotted line into the Benefits and Pensions Lead.
Key Accountabilities
- HR First‑Line Support: Act as the first point of contact for HR related queries, providing accurate and timely advice. Support employees and managers across the full employee lifecycle. Escalate complex or sensitive queries to the appropriate HR team member.
- Employee Lifecycle Administration: Support administration processes for starters, leavers and employee changes. Maintain accurate and up to date employee records across HR Systems. Ensure all documentation is processed in line with internal processes and deadlines.
- Benefits and Pension Administration: Provide administrative support to the Benefits and Pensions function. Manage and respond to queries received via the Benefits inbox. Support the delivery of key activities such as benefits enrolment windows and ongoing benefits administration. Provide employee data to support benefit reporting and analysis.
- HR Systems and Data Management: Maintain non‑core HR Systems to ensure data accuracy and integrity. Update non‑core HR platforms (e.g., WorkStars recognition platform and RiseUp, learning experience platform). Support reporting and information requests from across HR and the divisions.
- HR Service Delivery and Continuous Improvement: Work collaboratively with HR, Payroll and wider business teams to deliver a consistent HR service. Identify opportunities to improve processes and enhance employee experience. Contribute to HR projects and initiatives as required.
- Query Management & Service Standards: Ensure all HR and benefits queries are responded to promptly and professionally. Track and manage queries to ensure nothing is missed and service levels are maintained.
Person Specification
- Experience: Previous experience of working in an HR administrative or coordinator role. Experience supporting the employee lifecycle processes (starters, leavers and changes). Experience of working with HR Systems and maintaining employee data. Exposure to benefits and pensions administration would be an advantage. Experience of handling employee or stakeholder queries in a customer‑focused environment. Strong attention to detail with a focus on data accuracy. Ability to manage workload effectively and prioritise competing demands. Strong communication skills, both written and verbal, with the ability to build relationships at all levels. A customer‑focused approach, ensuring a positive employee experience. Ability to work collaboratively as part of a wider HR and Payroll team. Good problem‑solving skills with the confidence to escalate where appropriate. Proactive and continuous improvement mindset, identifying ways to enhance processes and service delivery. Confident user of HR systems and Microsoft Office (particularly Excel).
- Knowledge: Understanding of HR processes and the employee lifecycle. Basic knowledge of HR policies and procedures. Awareness of data protection and confidentiality requirements (GDPR). General understanding of employee benefits and pensions principles. Awareness of payroll processes and timelines (for coordination purposes, not ownership). CIPD Level 3 qualified or willing to work towards.
The Benefits: Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity: We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.
HR & Benefits Coordinator employer: Mainstay
Emeria UK is an exceptional employer, offering a supportive work culture that prioritises employee experience and development. As an HR & Benefits Coordinator, you will benefit from competitive salaries, comprehensive training, and exclusive discounts, all while contributing to a dynamic team dedicated to continuous improvement in the residential real estate sector. With a commitment to diversity and a focus on employee growth, Emeria UK provides a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land HR & Benefits Coordinator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Mainstay!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Mainstay.
We think you need these skills to ace HR & Benefits Coordinator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Mainstay. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Mainstay and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Mainstay. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Mainstay's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Mainstay
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Mainstay.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Mainstay will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Mainstay and how you would contribute to adapting HR strategies.
