Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Keep common areas and apartments clean, serving meals and ensuring customer satisfaction.
- Company: FirstPort is the UK's top property management company with over 40 years of experience.
- Benefits: Enjoy competitive pay, private medical insurance, pension contributions, and gym discounts.
- Why this job: Join a supportive team focused on exceptional customer service and personal growth.
- Qualifications: Passion for customer service, good communication skills, and basic IT knowledge required.
- Other info: Flexible hours, Monday to Friday, perfect for students or part-time workers.
The predicted salary is between 12844 - 18000 £ per year.
Salary: £12,844.00 per annum, plus benefits
Hours: Monday-Friday 9am-1pm (20 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
- Servicing of customers’ apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
- Deep clean communal areas and apartments as needed.
- Serving meals to customer’s table or apartments following Assisted Living procedures.
- Clearing of dishes from tables and wash tables and chairs.
- Follow sanitation and safety procedures.
- Complete any other tasks as required by our customers following appropriate training guidelines.
About you
- Customer service– a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication– a natural communicator, with the ability to resolve issues and complaints effectively
- Health & Safety– an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT– able to operate Microsoft Office applications, and confident in learning new systems
- Administration– organised, methodical and experience of keeping accurate records
- Personal– an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
#J-18808-Ljbffr
Housekeeper employer: Mainstay
Contact Detail:
Mainstay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. Understanding their commitment to customer service and safety will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer service situations effectively. Highlighting your problem-solving skills can set you apart as a candidate who can manage challenges in a face-to-face environment.
✨Tip Number 3
Brush up on your knowledge of health and safety procedures relevant to housekeeping. Being able to discuss these topics confidently will show that you take the role seriously and are prepared to maintain a safe environment for both customers and colleagues.
✨Tip Number 4
Demonstrate your organisational skills by preparing a list of questions about the role and the company. This not only shows your interest but also gives you a chance to assess if FirstPort is the right fit for you.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housekeeper position at FirstPort. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous housekeeping or customer service experience. Emphasise any specific skills related to cleaning, communication, and health & safety that align with the job description.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your ability to work in a team. Mention any relevant experiences that demonstrate your suitability for the role and how you can contribute to FirstPort's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a housekeeping role.
How to prepare for a job interview at Mainstay
✨Show Your Customer Service Skills
As a Housekeeper, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided exceptional customer service in the past. Highlight your ability to resolve issues and maintain a positive attitude.
✨Demonstrate Your Attention to Detail
The role requires a keen eye for cleanliness and organisation. During the interview, discuss specific instances where your attention to detail made a difference in your previous roles. This could include cleaning tasks or maintaining records.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety procedures relevant to housekeeping. Be ready to discuss how you prioritise safety in your work and any experience you have dealing with challenging situations.
✨Be Prepared to Discuss Teamwork
This position is team-oriented, so be ready to talk about your experiences working in a team. Share how you contribute to a positive team environment and collaborate effectively with colleagues to achieve common goals.