At a Glance
- Tasks: Provide 1st line IT support via phone, email, and ITSM portal.
- Company: Join Mainstay, a leader in residential real estate services.
- Benefits: Gain valuable experience in IT support and customer service.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the first point of contact for tech issues and help users thrive.
- Qualifications: Strong knowledge of Microsoft 365 and customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Mainstay is seeking a customer-focused IT Service Desk Technician to provide 1st line support across the organization. You will handle IT issues via phone, email, and ITSM portal, ensuring users receive effective assistance.
This role includes:
- Logging incidents
- Troubleshooting common technical problems
- Escalating to the relevant teams as necessary
A strong knowledge of Microsoft 365 and experience in a customer service role are essential. Join us to contribute to our vision of excellence in residential real estate services.
1st Line IT Service Desk Technician employer: Mainstay
At Mainstay, we pride ourselves on fostering a collaborative and supportive work environment where our employees can thrive. As a 1st Line IT Service Desk Technician, you will benefit from ongoing training and development opportunities, ensuring your skills grow alongside our innovative approach to residential real estate services. Located in a vibrant area, our team enjoys a culture that values customer service excellence and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
