At a Glance
- Tasks: Support families with housing queries and manage property maintenance issues.
- Company: Join a dedicated team in a rewarding customer support role.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Fast-paced office environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives every day while developing your skills.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 27500 - 27500 £ per year.
Location: Aldershot (100% office-based)
Salary: 27,500
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We are looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you will take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You will be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you will deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You will take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and track progress using tools such as Excel
- Communicate effectively with customers, contractors, and internal teams
Customer Support Advisor in Surrey employer: Mainstay Recruitment Solutions Ltd
Join a dynamic team in Aldershot where your contributions truly matter. As a Customer Support Advisor, you'll enjoy a supportive work culture that prioritises employee growth and development, alongside a competitive salary of £27,500. With a focus on meaningful engagement and a commitment to resolving customer queries, this role offers a fulfilling opportunity to make a real difference in the lives of families while working in a collaborative and fast-paced environment.
Contact Details:
Mainstay Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Surrey
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Support Advisor role. Plus, it’s the best way to stay updated on new opportunities!
We think you need these skills to ace Customer Support Advisor in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight any previous experience in handling customer queries or managing sensitive situations, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer support. Share specific examples of how you've taken ownership of issues in the past and resolved them effectively. This is your chance to shine!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it in the role. Avoid jargon and focus on what makes you the best candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Mainstay Recruitment Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Advisor. Familiarise yourself with handling high volumes of calls and managing property-related queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving issues efficiently, prepare examples from your past experiences where you've successfully managed customer queries or complaints. Highlight your calm and professional approach, especially in sensitive situations, to show that you can handle the pressures of the job.
✨Practice Effective Communication
As a key point of contact, clear communication is crucial. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence in handling calls and emails.
✨Demonstrate Organisational Skills
This position requires managing shared inboxes and tracking progress using tools like Excel. Be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies or tools you use to prioritise tasks and ensure timely responses to customers.
