At a Glance
- Tasks: Handle customer queries and manage property maintenance issues with a proactive approach.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Competitive salary, Monday to Friday hours, and a chance to grow your skills.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact by helping families with their housing needs every day.
- Qualifications: Strong communication skills and a calm, solution-focused mindset.
The predicted salary is between 25185 - 30044 £ per year.
Location: Aldershot (100% office-based)
Salary: 27,500
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We are looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you will take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You will be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you will deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You will take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and track progress using tools such as Excel
- Communicate effectively with customers, contractors, and internal teams
Customer Service Advisor in Hampshire employer: Mainstay Recruitment Solutions Ltd
Join a dynamic team in Aldershot where your contributions as a Customer Service Advisor will make a real difference in the lives of families. We pride ourselves on fostering a supportive work culture that values proactive problem-solving and offers ample opportunities for professional growth. With a competitive salary and a commitment to employee well-being, this role provides a fulfilling environment for those looking to thrive in a meaningful career.
Contact Details:
Mainstay Recruitment Solutions Ltd Recruitment Team
