Customer Experience Advisor in Hampshire

Customer Experience Advisor | Aldershot Aldershot | 25,000 27,500 depending on experience | Permanent Site-based (Must be able to drive) About the Role We are currently recruiting for a Customer Experience Advisor to join a busy Defence Facilities Management operation in Aldershot. This is a genuinely people-focused opportunity where you will play an important role in supporting military families and customers, handling enquiries, resolving issues and ensuring concerns are followed through to a satisfactory resolution. Whether you re a school leaver looking to start your career, someone with previous customer service experience looking for their next step, or an experienced administrator looking to move into a more customer-focused position, this could be an excellent opportunity to develop your career within a large and established organisation. The Role As a Customer Experience Advisor, you will act as a key point of contact for customers, providing a professional, reassuring and responsive service across a range of enquiries. You ll listen carefully to customer concerns, understand the issue and take ownership of finding the right solution. This will involve working closely with internal teams, contractors, partners and other stakeholders to investigate issues, coordinate responses and ensure customers are kept informed throughout the process. The role will involve managing ever...