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- Tasks: Support the operational team with admin tasks and ensure smooth service delivery.
- Company: Join a dynamic team focused on delivering top-notch facilities management services.
- Benefits: Enjoy a £30,000 salary, 25 days leave, life assurance, and a matched pension scheme.
- Why this job: Make a real impact in a customer-focused role while developing your career in facilities management.
- Qualifications: Experience in facilities management or administration, plus skills in CAFM systems and Microsoft Office.
- Other info: This is a full-time, site-based role in Harborne, Birmingham, Monday to Friday.
Ensure all your application information is up to date and in order before applying for this opportunity.
Location: Harborne, Birmingham
Contract: Full time, Permanent
Salary: £30,000 per annum
As an FM Administrator, you will play a central role in the operational delivery team, providing essential administrative and technical support to the team. Embedded within the customer's site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.
Your responsibilities will include:
- Coordinating access requirements to ensure statutory compliance is maintained
- Managing and updating the CAFM system to guarantee data accuracy
- Progressing tasks from initiation to closure
- Being a key point of contact for regional staff, offering exceptional support
- Preparing detailed reports and supporting audit and assurance activities
- Collaborating with supply chain partners to ensure timely service delivery
- Overseeing financial transactions and assisting with billable works by creating quotes and maintaining accurate documentation
- Supporting the Helpdesk when required and identifying and escalating remedial actions to relevant stakeholders
Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our contracts are delivered successfully, meeting and exceeding key performance indicators. This is a site-based role, Monday to Friday working within the client’s office. You will be the representative for this site.
Candidate Requirements
We are seeking a candidate with a strong background in either facilities management or repairs and maintenance administration. Experience with CAFM systems, such as Maximo, and proficiency in Microsoft Office Suite are essential. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organizational skills to handle reporting, financial management, and compliance information effectively. This role would also benefit someone from a facilities management scheduling or customer service background. This role requires a proactive and adaptable individual who can thrive in a fast-paced environment. A full driving license is also necessary to meet the demands of the role.
Package:
- £30,000 package
- 25 days annual leave
- Life assurance policy
- 6% employer matched pension contribution
- Excellent career progression opportunities
Facilities Management Administrator employer: Mainstay Recruitment Solutions Ltd
Contact Detail:
Mainstay Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Administrator
✨Tip Number 1
Familiarise yourself with CAFM systems, especially Maximo, as this is a key requirement for the role. Consider taking an online course or tutorial to boost your confidence and demonstrate your commitment to mastering the tools used in facilities management.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience in administrative roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you stand out.
✨Tip Number 3
Prepare to discuss your experience in stakeholder engagement during interviews. Think of specific examples where you've successfully resolved queries or built strong relationships, as this will showcase your customer service skills and ability to thrive in a dynamic environment.
✨Tip Number 4
Research the company’s values and recent projects to understand their operational focus. This knowledge will not only help you tailor your conversations but also demonstrate your genuine interest in contributing to their success in facilities management.
We think you need these skills to ace Facilities Management Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or repairs and maintenance administration. Emphasise your familiarity with CAFM systems and proficiency in Microsoft Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to engage with stakeholders. Mention specific examples of how you've successfully managed tasks in a fast-paced environment.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and experience with financial management and compliance. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Mainstay Recruitment Solutions Ltd
✨Know Your CAFM Systems
Familiarise yourself with CAFM systems, especially Maximo, as this is crucial for the role. Be prepared to discuss your experience with these systems and how you've used them to manage data accuracy and operational efficiency.
✨Demonstrate Customer Service Skills
Since the role is customer-focused, think of examples where you've provided exceptional service. Highlight your ability to build strong relationships and resolve queries effectively, as this will show your suitability for the position.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple tasks and maintain attention to detail. Provide specific examples of how you've handled reporting, financial management, or compliance information in previous roles.
✨Be Proactive and Adaptable
The role requires someone who can thrive in a fast-paced environment. Share instances where you've had to adapt quickly to changes or challenges, demonstrating your proactive approach to problem-solving.
