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- Tasks: Support families with housing queries and manage customer communications.
- Company: Join a supportive team in a rewarding customer service role.
- Benefits: Competitive salary, 25 days leave, pension scheme, and growth opportunities.
- Why this job: Make a real difference every day while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Fast-paced environment with opportunities for personal and professional development.
The predicted salary is between 25000 - 27500 £ per year.
Location: Aldershot (100% office-based)
Salary: £25,000 – £27,500 (depending on experience)
Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
Make a Real Difference Every Day
We’re looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you’ll take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You’ll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you’ll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You’ll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and track progress using tools such as Excel
- Communicate effectively with customers, contractors, and internal teams
- Manage expectations and handle challenging conversations professionally
- Identify and prevent potential escalations or complaints
What We’re Looking For
- Proven experience in a customer-facing role, ideally involving regular phone-based interaction
- Experience within housing, property, repairs, or facilities management is highly desirable
- Ability to work in a fast-paced, high-volume environment
- Strong organisational and multitasking skills
- Confident handling challenging conversations and managing expectations
- Proactive, self-motivated, and able to work on your own initiative
- Good IT skills, including experience with Excel and case management systems
- A stable work history demonstrating reliability and commitment
Additional Requirements
- Full UK driving licence and access to a vehicle (essential due to location)
- Ability to obtain BPSS clearance (required)
What’s on Offer
- 25 days annual leave plus bank holidays
- Company pension scheme
- Supportive team environment
- Opportunities for development and progression
If you’re looking for a role where you can take ownership, develop your skills, and make a real impact supporting customers, we’d love to hear from you.
Customer Support Advisor employer: Mainstay Recruitment Solutions Ltd
Contact Detail:
Mainstay Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on staying calm and professional, especially when handling tricky questions.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer-facing roles you've had, especially those involving phone interactions or property management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled challenging conversations or resolved customer issues in the past.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, mention any tools or methods you use to manage your workload effectively. If you have experience with Excel or case management systems, be sure to include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mainstay Recruitment Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Given the nature of the Customer Support Advisor role, be ready to discuss how you've handled challenging conversations in the past. Think of specific examples where you managed customer expectations or resolved issues effectively. This will demonstrate your problem-solving skills and calm approach.
✨Showcase Your Organisational Skills
Since this position involves managing a high volume of calls and queries, be prepared to talk about your organisational strategies. Share how you prioritise tasks and keep track of progress, especially if you have experience using tools like Excel or case management systems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or opportunities for development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.