At a Glance
- Tasks: Support families with housing queries and manage customer communications.
- Company: Join a supportive team in a rewarding customer service role.
- Benefits: 25 days annual leave, pension scheme, and opportunities for growth.
- Other info: Full UK driving licence needed; great for those seeking career progression.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Experience in customer service and strong organisational skills required.
Location: Aldershot (100% office-based)
Salary: £27,500
Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
Make a Real Difference Every Day
We’re looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you’ll take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You’ll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you’ll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You’ll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and track progress using tools such as Excel
- Communicate effectively with customers, contractors, and internal teams
- Manage expectations and handle challenging conversations professionally
- Identify and prevent potential escalations or complaints
What We’re Looking For
- Proven experience in a customer-facing role, ideally involving regular phone-based interaction
- Experience within housing, property, repairs, or facilities management is highly desirable
- Ability to work in a fast-paced, high-volume environment
- Strong organisational and multitasking skills
- Confident handling challenging conversations and managing expectations
- Proactive, self-motivated, and able to work on your own initiative
- Good IT skills, including experience with Excel and case management systems
- A stable work history demonstrating reliability and commitment
Additional Requirements
- Full UK driving licence and access to a vehicle (essential due to location)
- Ability to obtain BPSS clearance (required)
What’s on Offer
- 25 days annual leave plus bank holidays
- Company pension scheme
- Supportive team environment
- Opportunities for development and progression
If you’re looking for a role where you can take ownership, develop your skills, and make a real impact supporting customers, we’d love to hear from you.
Locations
Customer Service Advisor in Cove, Hampshire employer: Mainstay Recruitment Solutions Ltd
Join our dynamic team in Aldershot as a Customer Service Advisor, where you will play a vital role in supporting families with their housing and maintenance queries. We pride ourselves on fostering a supportive work culture that values employee growth, offering 25 days of annual leave, a company pension scheme, and ample opportunities for professional development. With a focus on making a real difference every day, this is an excellent opportunity for those looking to thrive in a fast-paced environment while enjoying the benefits of a stable and rewarding career.
Contact Details:
Mainstay Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cove, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mainstay Recruitment Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mainstay Recruitment Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cove, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mainstay Recruitment Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Mainstay Recruitment Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mainstay Recruitment Solutions Ltd!
How to prepare for a job interview at Mainstay Recruitment Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
