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- Tasks: Manage a national contract, ensuring smooth operations and compliance.
- Company: Join a renowned FM Maintenance Contractor with a strong reputation.
- Benefits: Enjoy competitive pay, potential remote work, and great corporate perks.
- Why this job: Be part of a dynamic team, making a real impact on service delivery.
- Qualifications: Strong communication, planning, and relationship-building skills required.
- Other info: Opportunity to lead capital projects and collaborate with key stakeholders.
Our client, a well-known FM Maintenance Contractor, is looking for an Account Manager to oversee a recently mobilised national contract. In this role, you will oversee the smooth operational delivery of the contract strategy and the associated SLAs and KPIs in accordance with the budgets and commercials. You will conduct regular reviews and take action to ensure the service delivery meets business requirements. Additionally, you will ensure statutory compliance across the assets and portfolio, mitigating any risks.
As Account Manager, you will create and maintain a capability able to successfully deliver capital projects. The Account Manager is also responsible for maintaining and developing positive and collaborative relationships with clients, senior stakeholders, and external suppliers.
The ideal candidate for this role will have skills in:
- Planning and Delivering Customer Satisfaction
- Communicating, Collaborating and Influencing
- Managing a Large Business Unit
Account Manager employer: Mainstay Recruitment Solutions Ltd
Contact Detail:
Mainstay Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the specific contract and its requirements. Understanding the nuances of the contract will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you improved customer satisfaction or resolved conflicts, as this will highlight your suitability for the role.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission and showcasing your understanding of their work will make a strong impression during interviews.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in overseeing contracts and managing SLAs and KPIs. Use specific examples that demonstrate your ability to deliver customer satisfaction and manage large business units.
Craft a Compelling Cover Letter: In your cover letter, emphasise your skills in communication, collaboration, and influencing. Mention how you have successfully maintained relationships with clients and stakeholders in previous roles, and how this will benefit the company.
Showcase Your Problem-Solving Skills: Provide examples of how you have mitigated risks and ensured statutory compliance in past positions. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Project Management Experience: If you have experience delivering capital projects, make sure to include this in your application. Detail your role in planning and executing these projects, as it aligns closely with the requirements of the Account Manager position.
How to prepare for a job interview at Mainstay Recruitment Solutions Ltd
✨Understand the Contract Strategy
Make sure you have a solid grasp of the contract strategy that the company is implementing. Be prepared to discuss how you would oversee its operational delivery and ensure that SLAs and KPIs are met.
✨Showcase Your Relationship-Building Skills
Since maintaining positive relationships with clients and stakeholders is crucial, think of examples from your past experiences where you've successfully built and nurtured these relationships. Be ready to share specific strategies you used.
✨Demonstrate Risk Management Knowledge
Be prepared to talk about how you would identify and mitigate risks associated with the assets and portfolio. Highlight any previous experience you have in ensuring statutory compliance and managing potential issues.
✨Highlight Your Planning and Delivery Experience
Discuss your experience in planning and delivering customer satisfaction. Provide examples of how you've managed large business units and ensured that customer needs were met effectively.
