At a Glance
- Tasks: Support families with housing queries and manage customer calls.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Make a positive impact daily while developing your customer service skills.
- Qualifications: Strong communication skills and a proactive attitude.
The predicted salary is between 25000 - 27500 £ per year.
Location: Aldershot (100% office-based)
Salary: £25,000 - £27,500 (depending on experience)
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We’re looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you’ll take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You’ll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you’ll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You’ll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
Customer Support Advisor in Surrey employer: Mainstay Industrial
As a Customer Support Advisor in Aldershot, you'll be part of a dedicated team that values proactive problem-solving and customer care. Our supportive work culture fosters professional growth, offering training and development opportunities to enhance your skills while making a meaningful impact on families' lives. Enjoy a competitive salary, a structured Monday to Friday schedule, and the satisfaction of seeing your efforts lead to real change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a mix of inbound and outbound calls, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you managed expectations and kept customers informed throughout the process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Support Advisor in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Support Advisor role. We want to see how your skills can make a real difference in supporting families with their housing queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our busy team. Share specific examples of how you've handled similar situations in the past, showing us your proactive and organised nature.
Showcase Your Communication Skills:As a key point of contact, strong communication is vital. In your application, demonstrate your ability to manage expectations and resolve issues calmly and professionally. We love seeing candidates who can convey this effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Mainstay Industrial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities, like handling high volumes of calls and managing property-related queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role requires a calm and solution-focused approach, prepare examples from your past experiences where you've successfully resolved customer issues. Think about specific situations where you took ownership of a case and how you managed to keep customers informed and satisfied throughout the process.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also reflects the skills needed for the role, especially when dealing with sensitive customer queries.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
