At a Glance
- Tasks: Support families with housing queries and manage customer calls.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Make a positive impact daily while developing your customer service skills.
- Qualifications: Proactive attitude and strong communication skills required.
The predicted salary is between 25000 - 31200 £ per year.
Location: Aldershot (100% office-based)
Salary: £27,500
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We are looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you will take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You will be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you will deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You will take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and records
Customer Service Advisor in Hampshire employer: Mainstay Industrial
Join a dynamic and expanding building services contractor as an HVAC Maintenance Engineer, where you will enjoy a supportive work culture that prioritises employee development and progression. With opportunities for structured training and the chance to work across diverse commercial sites nationwide, this role offers not only stability but also the excitement of hands-on problem-solving in a vital industry. Experience a rewarding career with competitive salary packages and the satisfaction of ensuring systems remain safe and operational.
