Role: Service Manager – Facilities Maintenance Location: Fulford, York Salary: £40,000 – £44,000 Contract: Permanent, Full-time Working Pattern: Site-based We are recruiting an experienced Service Manager to oversee the safe, compliant and effective delivery of planned and reactive maintenance services across a large facilities maintenance contract.
This is an excellent opportunity for someone with a strong technical maintenance background who is confident managing operational teams, coordinating contractors and maintaining high standards across a busy, regulated environment. You will take responsibility for day-to-day service delivery, ensuring maintenance activities are completed safely, efficiently and in line with statutory requirements, while maintaining strong relationships with customers, stakeholders and supply chain partners.
Roles & Responsibilities Manage the day-to-day delivery of planned and reactive maintenance services across the site. Ensure all maintenance activities comply with statutory legislation, health and safety requirements and relevant industry standards. Coordinate site-based teams and supply chain partners, ensuring suitably qualified operatives have the correct equipment, skills and authorisations.
Oversee safe systems of work, including reviewing Risk Assessments and Method Statements (RAMS). Ensure maintenance activities are accurately recorded through the CAFM system, with all supporting documentation completed on time. Build and maintain strong relationships with customers, end users and internal stakeholders. Act as a key point of contact for operational issues, complaints and service-related queries. Support the identification and development of additional works and manage smaller billable projects.
Produce rough orders of cost and ensure additional works are delivered efficiently and commercially. Provide supervision, coaching and direction to operational teams, promoting a positive health and safety culture. Monitor service performance, quality, costs and operational risks. Contribute to forward maintenance planning and the continuous improvement of service delivery. Candidate Requirements Previous experience within a planned and reactive maintenance environment. Experience supervising or managing operational teams and contractors.
Ideally, experience overseeing small projects or additional maintenance works. HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline. Management-level Health & Safety qualification, such as SMSTS. Strong technical knowledge and competency within facilities maintenance.
Good IT skills, including Microsoft Office and CAFM systems. Confident communicator with strong stakeholder and relationship management skills. Ability to manage competing priorities, make sound decisions and maintain high standards in a safety-critical environment. Willingness to undertake additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person duties, with training provided where required.
This opportunity would particularly suit an experienced Maintenance Supervisor or Team Leader looking to take the next step into a Service Manager position. Salary & Benefits Salary of £40,000 – £44,000, depending on experience. 6% matched pension contribution. 25 days annual leave. Single-person private medical cover. Life assurance at twice annual salary. Access to further training and nationally recognised qualifications. Excellent opportunities for career development and progression.
How to Apply
If you have a strong background in facilities maintenance and are looking for an opportunity to take ownership of service delivery within a well-established organisation, we would like to hear from you. Apply today with your CV or contact our recruitment team for further information.
Facilities Manager in Fulford employer: Mainstay Industrial
Join a dedicated team at our MOD Facility near Harrogate, where we prioritise safety, compliance, and employee development. As a Mechanical Engineer, you'll enjoy a supportive work culture that values hands-on experience and offers opportunities for professional growth, all while working in a dynamic environment that serves critical sectors including commercial and defence. With competitive salaries and generous leave, this role is perfect for those seeking meaningful and rewarding employment.
