At a Glance
- Tasks: Support families with housing queries and manage customer calls.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Make a positive impact daily while developing your customer service skills.
- Qualifications: Proactive attitude and strong communication skills required.
The predicted salary is between 25000 - 27500 £ per year.
Location: Aldershot (100% office-based)
Salary: £25,000 - £27,500 (depending on experience)
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We are looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you will take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You will be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you will deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You will take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
Customer Support Advisor in Farnham employer: Mainstay Industrial
Join a dynamic team in Aldershot where your contributions truly matter. As a Customer Support Advisor, you'll enjoy a supportive work culture that prioritises employee growth and development, alongside a competitive salary and a structured Monday to Friday schedule. With a focus on making a real difference in the lives of families, this role offers a unique opportunity to engage with meaningful work in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Farnham
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about making a difference in their community.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you’re engaged and interested in the role. Think about what it’s like to work in a fast-paced environment and how the team supports each other.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Support Advisor in Farnham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight any previous experience in handling customer queries or managing cases, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your proactive approach can make a real difference in our busy team. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly and professionally. Whether it's through your writing style or examples of past interactions, we want to see your communication prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you’re keen to join StudySmarter!
How to prepare for a job interview at Mainstay Industrial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities, such as managing high volumes of calls and coordinating property maintenance queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves handling sensitive situations, be prepared to discuss examples from your past where you've successfully resolved issues. Think of specific instances where you took ownership of a problem and how you managed to keep customers informed and satisfied throughout the process.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also reflects the skills needed for a Customer Support Advisor, where understanding customer needs is crucial.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
