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- Tasks: Support families with housing queries and manage customer communications.
- Company: Join a supportive team in a rewarding customer service role.
- Benefits: Competitive salary, 25 days leave, pension scheme, and career development.
- Why this job: Make a real difference every day while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Fast-paced environment with opportunities for progression.
The predicted salary is between 25000 - 27500 £ per year.
Location: Aldershot (100% office-based)
Salary: £25,000 - £27,500 (depending on experience)
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We’re looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you’ll take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You’ll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you’ll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You’ll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and track progress using tools such as Excel
- Communicate effectively with customers, contractors, and internal teams
- Manage expectations and handle challenging conversations professionally
- Identify and prevent potential escalations or complaints
What We’re Looking For
- Proven experience in a customer-facing role, ideally involving regular phone-based interaction
- Experience within housing, property, repairs, or facilities management is highly desirable
- Ability to work in a fast-paced, high-volume environment
- Strong organisational and multitasking skills
- Confident handling challenging conversations and managing expectations
- Proactive, self-motivated, and able to work on your own initiative
- Good IT skills, including experience with Excel and case management systems
- A stable work history demonstrating reliability and commitment
Additional Requirements
- Full UK driving licence and access to a vehicle (essential due to location)
- Ability to obtain BPSS clearance (required)
What’s on Offer
- 25 days annual leave plus bank holidays
- Company pension scheme
- Supportive team environment
- Opportunities for development and progression
Apply Now
If you’re looking for a role where you can take ownership, develop your skills, and make a real impact supporting customers, we’d love to hear from you.
Locations
Customer Support Advisor in Farnham, Surrey employer: Mainstay Industrial
Contact Detail:
Mainstay Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Farnham, Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on staying calm and professional, especially when handling tricky questions.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and gives you a chance to find out more about the team and the challenges they face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the next step in your career.
We think you need these skills to ace Customer Support Advisor in Farnham, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support, especially if you've dealt with housing or property issues. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves handling calls and managing inboxes, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you'd interact with customers.
Highlight Your Organisational Skills: We’re after someone who can juggle multiple tasks efficiently. In your application, mention any tools or methods you use to stay organised, especially if you have experience with Excel or case management systems.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mainstay Industrial
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Given the nature of the Customer Support Advisor role, be ready to discuss how you've handled challenging conversations or resolved customer issues in the past. Prepare specific examples that highlight your problem-solving skills and ability to manage expectations effectively.
✨Showcase Your Organisational Skills
Since this position involves managing a high volume of calls and queries, demonstrate your organisational abilities during the interview. You could mention tools or methods you use to stay organised, like Excel for tracking progress, and how these have helped you in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.