At a Glance
- Tasks: Support families with housing queries and manage customer calls in a fast-paced environment.
- Company: Join a supportive team dedicated to making a real difference every day.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and opportunities for growth.
- Other info: Full UK driving licence required; dynamic role with potential for career progression.
- Why this job: Take ownership of cases and develop your skills while helping customers.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Aldershot (100% office-based)
Salary: £27,500
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Make a Real Difference Every Day
We are looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you will take ownership of issues, manage expectations, and see tasks through to completion.
About the Role
This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You will be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you will deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You will take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Coordinate and progress property maintenance and repair queries
- Take ownership of cases through to full resolution
- Manage shared inboxes and ensure timely responses
- Accurately update systems and track progress using tools such as Excel
- Communicate effectively with customers, contractors, and internal teams
- Manage expectations and handle challenging conversations professionally
- Identify and prevent potential escalations or complaints
What We Are Looking For
- Proven experience in a customer-facing role, ideally involving regular phone-based interaction
- Experience within housing, property, repairs, or facilities management is highly desirable
- Ability to work in a fast-paced, high-volume environment
- Strong organisational and multitasking skills
- Confident handling challenging conversations and managing expectations
- Proactive, self-motivated, and able to work on your own initiative
- Good IT skills, including experience with Excel and case management systems
- A stable work history demonstrating reliability and commitment
Additional Requirements
- Full UK driving licence and access to a vehicle (essential due to location)
- Ability to obtain BPSS clearance (required)
What's on Offer
- 25 days annual leave plus bank holidays
- Company pension scheme
- Supportive team environment
- Opportunities for development and progression
If you are looking for a role where you can take ownership, develop your skills, and make a real impact supporting customers, we would love to hear from you.
Locations
Customer Service Advisor - Training in Farnborough, Hampshire employer: Mainstay Industrial
Join a dynamic and expanding building services contractor as an HVAC Maintenance Engineer, where you will enjoy a supportive work culture that prioritises employee development and progression. With opportunities for structured training and the chance to work across diverse commercial sites nationwide, this role offers not only stability but also the excitement of hands-on problem-solving in a vital industry. Experience a rewarding career with competitive salary packages and the satisfaction of ensuring systems remain safe and operational.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Farnborough, Hampshire
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Mainstay Industrial.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Mainstay Industrial.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Mainstay Industrial that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Mainstay Industrial, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Farnborough, Hampshire
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Mainstay Industrial, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Mainstay Industrial. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Mainstay Industrial.
How to prepare for a job interview at Mainstay Industrial
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Mainstay Industrial that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Mainstay Industrial and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
