At a Glance
- Tasks: Lead maintenance services and ensure high standards of compliance and customer satisfaction.
- Company: Dynamic organisation focused on delivering top-notch facilities management.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a team that values innovation and continuous improvement.
- Why this job: Take ownership of service delivery and make a real impact in a fast-paced environment.
- Qualifications: Experience in facilities management and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for an experienced Service Manager to lead the delivery of reactive and planned maintenance services across a large, complex estate. This is an excellent opportunity for an experienced Hard FM professional to take ownership of service delivery, contractor performance, compliance and customer satisfaction within a fast-paced operational environment.
Reporting to the Built Estate Manager, you will be responsible for ensuring maintenance activities are delivered safely, efficiently and to the highest standards, while achieving key performance targets and maintaining full statutory compliance.
Your responsibilities will include:
- Managing reactive and planned maintenance programmes across the site.
- Ensuring KPIs, service levels and First Time Fix targets are consistently achieved.
- Carrying out maintenance assurance inspections and reviewing inspection reports.
- Raising remedial works and Statements of Need where required.
- Providing technical support and advice to stakeholders and site management.
- Working closely with Authorised Persons to ensure compliance with JSP 375 and statutory regulations.
- Managing F-Gas, waste and environmental compliance across the estate.
- Identifying opportunities to improve energy efficiency and reduce operating costs.
- Acting as the primary point of contact for maintenance issues, ensuring customer concerns are resolved quickly and professionally.
- Producing reports, monitoring performance and driving continuous service improvement.
About You
You'll be an experienced Maintenance or Facilities Manager with a strong background in Hard FM, building maintenance or engineering services. You'll be comfortable managing multiple workstreams, leading teams and contractors, and ensuring high standards of compliance and customer service.
You'll ideally have:
- Experience managing reactive and planned maintenance contracts.
- A strong understanding of KPI management and service delivery.
- Excellent leadership and people management skills.
- Experience managing high-volume maintenance operations.
- Good knowledge of Health and Safety regulations.
Facilities Manager in Devon employer: Mainstay Industrial
Join a dynamic and expanding building services contractor as an HVAC Maintenance Engineer, where you will enjoy a supportive work culture that prioritises employee development and progression. With opportunities for structured training and the chance to work across diverse commercial sites nationwide, this role offers not only stability but also the excitement of hands-on problem-solving in a vital industry. Experience a rewarding career with competitive salary packages and the satisfaction of ensuring systems remain safe and operational.
