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For Companies At a Glance
- Tasks: Engage with customers via chat, email, and phone to provide top-notch service.
- Company: Join a fast-paced, growing business in Walsall that values customer satisfaction.
- Benefits: Earn £11.50 per hour with full-time hours and opportunities for growth.
- Why this job: Be part of a dynamic team focused on delivering excellent service and maximizing sales.
- Qualifications: Strong communication skills and attention to detail are essential; experience in customer service is a plus.
- Other info: Ideal for high school and college students looking for a rewarding job experience.
Role : Customer Service Agent Location : Walsall Hours: 09:00 – 17:30 Pay: £11.50 per hour Mainstay Recruitment are currently recruiting a Customer Service Agent for our client in Walsall. This is a great opportunity to gain full time employment within a fast paced, growing business. Job Description: Supporting improvements to service, motivation, and focus to achieve optimum performance should come as second nature to you. You are required to have excellent communication, engagement & attention to detail with a high degree of accuracy. The successful candidate will assist in dealing with third parties, including couriers, suppliers, sales calls and manufacturers to ensure we provide our customers with the best possible service & product knowledge. Key Duties will include: To ensure that all your daily KPI, SLA targets are met to optimum levels & quality of service is delivered. Taking customer queries via chat, email, phone, maximising sales opportunities through excellent product knowledge and commercial acumen Troubleshooting of return queries and being able to challenge couriers and customers alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible Being vigilant and proactive in spotting and preventing potential fraud cases and high risk high, value orders Sys…
Sales Advisor employer: Mainstay Industrial Careers
Contact Detail:
Mainstay Industrial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarize yourself with the products and services offered by the company. Having in-depth knowledge will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries over different channels like chat, email, and phone. Being able to convey information clearly and confidently is key to excelling in this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging customer situations in the past. This will highlight your proactive approach and ability to maximize sales retention.
✨Tip Number 4
Stay updated on common fraud tactics and how to identify high-risk orders. Demonstrating your vigilance in preventing fraud will set you apart as a candidate who prioritizes the company's integrity and customer trust.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Advisor position. Highlight key responsibilities and required skills, such as excellent communication and attention to detail, to tailor your application accordingly.
Craft a Tailored CV: Customize your CV to reflect your relevant experience in customer service and sales. Emphasize any previous roles where you met KPIs or handled customer queries effectively, showcasing your ability to maximize sales opportunities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully dealt with customer queries or improved service in past positions, demonstrating your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Advisor position.
How to prepare for a job interview at Mainstay Industrial Careers
✨Showcase Your Communication Skills
As a Sales Advisor, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively. Practice active listening and articulate your thoughts clearly during the interview.
✨Highlight Your Attention to Detail
The role requires a high degree of accuracy. Share examples from your past experiences where your attention to detail made a difference in customer service or sales outcomes.
✨Demonstrate Product Knowledge
Familiarize yourself with the products and services offered by the company. During the interview, be ready to discuss how you would use this knowledge to enhance customer interactions and maximize sales opportunities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer queries and troubleshooting. Think of specific situations where you successfully resolved issues and be ready to share those stories.
