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For Companies At a Glance
- Tasks: Analyse data, conduct audits, and improve service delivery across various sites.
- Company: Join a dynamic team focused on quality assurance in property services.
- Benefits: Competitive salary, company car or allowance, and professional development opportunities.
- Other info: Home-based role with travel across the South East and excellent career growth potential.
- Why this job: Make a real impact by enhancing service quality and operational performance.
- Qualifications: Strong analytical skills, advanced Excel proficiency, and experience in data analysis.
The predicted salary is between 28000 - 42000 £ per year.
Location - Homebased within the Home Counties with extensive travel across Oxfordshire, Hampshire and the wider South East including the London fringes.
Working Hours - 37.5 hours per week, Monday to Friday (9:00AM - 5:00PM)
Salary - £35,000 + Company Car / Car Allowance
Role Overview
An opportunity has arisen for a Quality Assurance Officer to join a quality and operational performance team supporting accommodation services across a large property and maintenance contract. Working within a team of five and reporting to the Contract Quality Manager, the role combines data analysis with operational involvement across sites. The successful candidate will play a key role in analysing performance data, validating operational information and identifying opportunities to improve service delivery across the contract. Although the role is primarily homebased, the position requires regular travel across the Home Counties and South East to carry out site visits, audits and engagement with operational teams. The role is well suited to someone with strong analytical capability and advanced Excel skills who is comfortable working with data but also engaging directly with operational teams to support quality and performance improvements. Training and development within quality assurance and continuous improvement will be supported, including opportunities to undertake Lean Six Sigma Yellow Belt and Green Belt qualifications following successful completion of probation.
Key Responsibilities
- Analyse operational and performance data to identify trends, risks and opportunities for service improvement across the contract.
- Validate and interpret data from operational systems to ensure accuracy, consistency and reliability of reporting.
- Produce clear and structured reports to support performance monitoring, assurance activity and operational decision making.
- Conduct audits and quality inspections across operational sites to ensure activities are delivered in line with contractual requirements and company procedures.
- Undertake assurance sampling on completed inspections and operational activities to verify accuracy and quality of service delivery.
- Maintain accurate records and reporting within internal systems including CAFM and contract management platforms.
- Support the development and implementation of the Contract Quality Plan, ensuring audit findings and service issues are translated into improvement actions.
- Work closely with operational teams and supply chain partners to ensure consistent application of quality standards and contractual processes.
- Deliver training and guidance to operational colleagues and contractors on quality processes, assurance procedures and reporting requirements.
- Attend operational and performance meetings, providing insight into quality trends, risks and improvement opportunities.
- Travel regularly across operational sites throughout Oxfordshire, Hampshire and the wider South East to support audits, inspections and stakeholder engagement.
Experience & Skills
- Experience within a data analysis, business analysis or quality assurance role.
- Strong analytical capability with advanced Microsoft Excel skills.
- Experience analysing and validating operational data and producing clear, structured reports.
- Ability to communicate findings and insights to operational teams and stakeholders.
- Experience working within housing, property services, facilities management or a contract-based environment would be beneficial.
- Understanding of quality assurance processes, audit activity or performance monitoring.
- Full UK driving licence due to travel requirements.
Quality Assurance Officer employer: Mainstay Facilities
Contact Detail:
Mainstay Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Tip Number 3
Showcase your Excel skills! Bring along examples of reports or analyses you've done in the past. This will demonstrate your capability and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your analytical skills and any experience you have with data analysis or quality assurance processes. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your skills can help us improve service delivery. Keep it concise but engaging – we love a good story!
Show Off Your Excel Skills: Since advanced Excel skills are a must, don’t forget to mention any relevant experience you have. If you've worked on data analysis or reporting, let us know how you used Excel to make an impact. Numbers tell a story, so make yours compelling!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mainstay Facilities
✨Know Your Data
Make sure you brush up on your data analysis skills before the interview. Be prepared to discuss how you've used data in previous roles, especially in quality assurance or operational settings. Think of specific examples where your analytical capabilities led to improvements.
✨Excel Mastery
Since advanced Excel skills are a must for this role, it’s a good idea to showcase your proficiency. Bring along examples of reports you've created or analyses you've conducted using Excel. If you can, practice explaining your process clearly and concisely.
✨Engage with Operational Teams
This role involves working closely with operational teams, so be ready to talk about your experience in collaboration. Share instances where you’ve successfully communicated findings or trained colleagues on quality processes. Highlight your interpersonal skills!
✨Prepare for Site Visits
Given the travel aspect of the job, think about your experiences conducting audits or inspections. Be prepared to discuss how you approach site visits and what you look for during audits. This will show your understanding of the practical side of quality assurance.