At a Glance
- Tasks: Lead maintenance services for the Ministry of Defence, ensuring safety and compliance.
- Company: Join a reputable organisation supporting the Defence estate at Imphal Barracks.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with a focus on safety, quality, and continuous improvement.
- Why this job: Make a difference in Defence operations while developing your leadership skills.
- Qualifications: Experience in service management and strong leadership abilities required.
The predicted salary is between 40000 - 50000 £ per year.
Service Manager Permanent | Full Time | Imphal Barracks £38,000 - £42,000 + Benefits The Role Our client is seeking an experienced Service Manager to oversee the safe, compliant, and efficient delivery of planned and reactive maintenance services across the Ministry of Defence estate at Imphal Barracks.
This role is responsible for ensuring maintenance activities are delivered in accordance with statutory legislation, Mo D mandatory requirements, and company Health, Safety and Environmental standards, while achieving performance, quality, and value for money objectives.
You will work closely with operational teams, supply chain partners, and Defence stakeholders to ensure maintenance services are delivered safely, efficiently, and to the highest standards.
Alongside the day-to-day management of maintenance delivery, you will support the successful delivery of small Billable Works projects, provide technical guidance to stakeholders, and contribute to forward maintenance planning, ensuring the contract continues to operate safely, compliantly, and commercially.
Key Responsibilities Lead the delivery of planned and reactive maintenance services across the Defence estate, ensuring all works are completed safely, on time, and in line with contractual requirements.
Ensure compliance with statutory legislation, Mo D mandatory requirements, and Health, Safety and Environmental policies.
Coordinate internal teams and supply chain partners, ensuring suitably qualified operatives are deployed with the correct skills, equipment, and authorisations.
Review and approve Risk Assessments and Method Statements (RAMS), ensuring safe systems of work are implemented across all maintenance activities.
Monitor service delivery performance against KPIs, quality standards, and customer expectations.
Manage maintenance activity through CAFM systems, ensuring all works are accurately recorded and supporting documentation is completed within required timescales.
Build and maintain strong working relationships with Defence Infrastructure Organisation (DIO) representatives, customers, subcontractors, and internal stakeholders.
Act as a key point of contact for operational issues and customer concerns, ensuring queries and complaints are resolved professionally and efficiently.
Support the development and delivery of small Billable Works projects, including producing rough orders of cost and overseeing delivery through to completion.
Provide technical advice and operational support to site teams and customers to ensure effective estate management.
Lead, supervise, and coach operational teams, promoting a positive safety culture and driving high standards of performance.
Support forward maintenance planning, resource allocation, and continuous improvement initiatives across the contract.
Monitor operational costs, identify risks, and contribute to the commercial performance of the contract through effective planning and decision making.
Candidate Requirements / Skills
Service Manager in Middlesbrough employer: Mainstay Facilities
Join a leading facilities management provider in Westbury, where we prioritise employee well-being and professional growth. Our collaborative work culture fosters innovation and teamwork, offering competitive salaries and comprehensive benefits, including ongoing training and development opportunities. Experience the unique advantage of working in a dynamic environment that values your contributions and supports your career aspirations.
