At a Glance
- Tasks: Lead maintenance services for the Ministry of Defence, ensuring safety and compliance.
- Company: Join a reputable organisation dedicated to high standards in Defence maintenance.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Make a real difference in Defence operations while advancing your career.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 42300 - 51700 £ per year.
Our client is seeking an experienced Service Manager to oversee the safe, compliant, and efficient delivery of planned and reactive maintenance services across the Ministry of Defence estate at Imphal Barracks. This role is responsible for ensuring maintenance activities are delivered in accordance with statutory legislation, MoD mandatory requirements, and company Health, Safety and Environmental standards, while achieving performance, quality, and value for money objectives.
You will work closely with operational teams, supply chain partners, and Defence stakeholders to ensure maintenance services are delivered safely, efficiently, and to the highest standards. Alongside the day-to-day management of maintenance delivery, you will support the successful delivery of small Billable Works projects, provide technical guidance to stakeholders, and contribute to forward maintenance planning, ensuring the contract continues to operate safely, compliantly, and commercially.
- Lead the delivery of planned and reactive maintenance services across the Defence estate, ensuring all works are completed safely, on time, and in line with contractual requirements.
- Ensure compliance with statutory legislation, MoD mandatory requirements, and Health, Safety and Environmental policies.
- Review and approve Risk Assessments and Method Statements (RAMS), ensuring safe systems of work are implemented across all maintenance activities.
- Monitor service delivery performance against KPIs, quality standards, and customer expectations.
- Manage maintenance activity through CAFM systems, ensuring all works are accurately recorded and supporting documentation is completed within required timescales.
- Build and maintain strong working relationships with Defence Infrastructure Organisation (DIO) representatives, customers, subcontractors, and internal stakeholders.
- Act as a key point of contact for operational issues and customer concerns, ensuring queries and complaints are resolved professionally and efficiently.
- Support the development and delivery of small Billable Works projects, including producing rough orders of cost and overseeing delivery through to completion.
- Provide technical advice and operational support to site teams and customers to ensure effective estate management.
- Lead, supervise, and coach operational teams, promoting a positive safety culture and driving high standards of performance.
- Support forward maintenance planning, resource allocation, and continuous improvement initiatives across the contract.
- Monitor operational costs, identify risks, and contribute to the commercial performance of the contract through effective planning and decision making.
Proven experience managing planned and reactive maintenance services within a facilities management, construction, engineering, or Defence environment. Experience leading operational teams and coordinating subcontractors to deliver maintenance services safely and efficiently. Experience delivering or supporting small works or minor project delivery is highly desirable. Strong commercial awareness with the ability to balance operational priorities against cost and value for money. Excellent stakeholder management skills with the ability to build relationships across customers, contractors, and internal teams. Strong IT skills, including Microsoft Office applications and CAFM systems. Technical competency within building services, engineering, or hard facilities management is essential.
Qualifications & Training
- HNC in Building, Civil, Mechanical or Electrical Engineering, or equivalent industry experience.
- Management-level Health & Safety qualification such as SMSTS.
- Full UK driving licence.
- Qualifications or experience relating to Legionella, Asbestos, Confined Spaces, or Working at Height.
Head of Training Services in Middlesbrough employer: Mainstay Facilities
Join a leading facilities management provider in Westbury, where we prioritise employee well-being and professional growth. Our collaborative work culture fosters innovation and teamwork, offering competitive salaries and comprehensive benefits, including ongoing training and development opportunities. Experience the unique advantage of working in a dynamic environment that values your contributions and supports your career aspirations.
