At a Glance
- Tasks: Lead and manage Hard Facilities Management services for a large operational estate.
- Company: Join a leading facilities management provider with a strong reputation.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for professional development and stakeholder engagement.
- Why this job: Be at the forefront of facilities management and drive operational excellence.
- Qualifications: Experience in Hard FM, managing teams, and understanding compliance regulations.
The predicted salary is between 37338 - 45000 £ per year.
An opportunity has arisen for an experienced Hard FM Service Manager to join a leading facilities management provider supporting a large and complex operational estate. Acting as the primary interface between the client, operational stakeholders and maintenance teams, you will take ownership of the delivery of Hard Facilities Management services, ensuring reactive, planned and statutory maintenance activities are delivered safely, compliantly and in accordance with contractual requirements.
This position requires a technically competent facilities professional with experience managing maintenance operations across complex estates. You will oversee engineering teams and specialist contractors, drive KPI performance, maintain statutory compliance and ensure maintenance programmes align with the operational requirements of the site. Alongside day-to-day service delivery, you will support estate improvement projects, lifecycle planning and ongoing compliance management whilst maintaining excellent relationships with senior stakeholders.
- Act as the primary operational contact for all Hard Facilities Management matters, building strong relationships with senior stakeholders and site management.
- Manage the performance of directly employed engineers and specialist subcontractors, ensuring contractual service levels and KPIs are consistently achieved.
- Oversee statutory maintenance programmes, ensuring inspections, testing and compliance activities are completed in accordance with current legislation and contractual obligations.
- Manage maintenance delivery through CAFM systems, ensuring work orders, compliance documentation and asset records remain accurate and up to date.
- Coordinate planned maintenance activities to minimise operational disruption whilst maintaining building compliance and asset reliability.
- Monitor contractor performance, quality of work, safety standards and contractual compliance across multiple disciplines.
- Ensure Safe Systems of Work, risk assessments, permits to work and site safety procedures are fully implemented throughout maintenance activities.
- Investigate service issues, customer concerns and operational challenges, implementing corrective actions to improve service delivery.
- Prepare Statements of Need, technical reports and supporting documentation for additional works, lifecycle replacement and estate improvement projects.
- Support the delivery of Billable Works and planned improvement projects from initial scope through to completion.
- Identify opportunities to improve asset performance, operational efficiency and energy performance across the estate.
- Support statutory compliance responsibilities relating to asbestos, legionella and other building compliance disciplines.
- Produce performance reports, compliance updates and operational data for client and management review meetings.
- Participate in the out-of-hours on-call rota, providing operational support during emergency maintenance situations.
Previous experience managing Hard Facilities Management services within a commercial, defence, public sector or other highly regulated environment is required. Strong understanding of reactive, planned and statutory building maintenance, experience managing engineering teams, supervisors and specialist maintenance contractors is essential. Knowledge of CAFM systems and planned maintenance management, along with a strong understanding of statutory compliance, building regulations and maintenance legislation is necessary. Experience managing KPIs, SLAs and contractual service delivery, along with excellent stakeholder management skills with the ability to build effective working relationships across operational and senior management teams is also important.
A technical qualification within Building Services, Mechanical, Electrical or a related Engineering discipline is required. Fire Safety training is beneficial. Experience acting as, or supporting, Asbestos Responsible Person and Legionella Responsible Person duties would be advantageous. A full UK driving licence is also necessary.
Head of Care - Children's Services employer: Mainstay Facilities
Join a leading facilities management provider in Dorset, where we prioritise employee development and foster a collaborative work culture. As the Head of Care for Children's Services, you will benefit from competitive remuneration, comprehensive training programmes, and opportunities for career advancement while making a meaningful impact on the lives of children and families. Our commitment to safety, compliance, and excellence ensures that you will thrive in a supportive environment dedicated to professional growth.
