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- Tasks: Support the Service Desk Manager by managing work orders and communicating with clients.
- Company: Join a dynamic team in Facilities Management at our Westhill office.
- Benefits: Gain hands-on experience in a supportive environment with opportunities for growth.
- Why this job: Perfect for those who love problem-solving and want to make an impact in customer service.
- Qualifications: No specific experience required; just bring your communication skills and eagerness to learn.
- Other info: Office-based role, ideal for high school and college students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Service Desk Operator Location: Westhill, Aberdeenshire Workplace: Office-based The Role The Service Desk Operator will play a key role in supporting the Service Desk Manager and team in delivering Facilities Management (FM) contracts from the Westhill office. This role requires effective communication with clients and operational staff, ensuring tasks are carried out smoothly and efficiently while meeting customer expectations. Key Responsibilities Managing Works Orders (both Planned Preventative Maintenance and Reactive) using the Maximo CAFM system. Handling incoming calls, generating work instructions for Maintenance Engineers, and allocating tasks to operatives or subcontractors. Monitoring the progress of tasks, updating work orders, and ensuring customers are kept informed throughout the process. Closing out work orders within the required SLA, ensuring all fields, including purchase orders, service reports, and log notes, are completed accurately. Verifying the accuracy and timely submission of technicians paperwork, including service reports and timesheets. Preparing and compiling monthly client statistics and reports for contract managers. Planning and scheduling reactive works for engineers and organising PPM tasks for the forthcoming month. Skills and Knowledge A …
Service Desk Operator employer: Mainstay Facilities Careers
Contact Detail:
Mainstay Facilities Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Familiarize yourself with the Maximo CAFM system, as it's a key tool for managing works orders. Consider taking an online course or watching tutorials to get a head start on how to navigate and utilize this software effectively.
✨Tip Number 2
Brush up on your communication skills! Since you'll be interacting with clients and operational staff, practice clear and concise communication. Role-playing scenarios can help you prepare for real-life interactions.
✨Tip Number 3
Get comfortable with data management and reporting. Understanding how to compile and analyze statistics will be crucial for preparing monthly client reports. You might want to explore Excel functions or reporting tools that can aid in this process.
✨Tip Number 4
Show your proactive side by researching common challenges faced in Facilities Management. Being able to discuss these during your interview will demonstrate your understanding of the role and your readiness to tackle potential issues.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Operator position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in facilities management, customer service, or using CAFM systems like Maximo. Provide specific examples of how you've successfully managed tasks or communicated with clients.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples in your application that demonstrate your ability to communicate clearly and efficiently with both clients and team members.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Mainstay Facilities Careers
✨Know the Maximo CAFM System
Familiarize yourself with the Maximo CAFM system, as it's crucial for managing works orders. Be prepared to discuss how you have used similar systems in the past or how you would approach learning a new one.
✨Demonstrate Effective Communication Skills
Since the role involves communication with clients and operational staff, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed client relationships or resolved conflicts in previous roles.
✨Showcase Your Organizational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any experience you have with planning and scheduling, especially in a fast-paced environment, to demonstrate that you can handle the responsibilities of this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as prioritizing tasks or dealing with a dissatisfied client. Think through potential scenarios and how you would respond to show your problem-solving skills.
