At a Glance
- Tasks: Coordinate equipment hires, manage enquiries, and ensure exceptional customer service.
- Company: Join Mainline Group, a leading provider of powered access and lifting equipment.
- Benefits: Enjoy competitive pay, profit sharing, and a supportive work environment.
- Other info: Great career progression opportunities in a friendly, collaborative team.
- Why this job: Be at the heart of operations and make a real impact on customer satisfaction.
- Qualifications: Energetic, enthusiastic, and passionate about delivering great customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Swadlincote, DE11 9DF
Salary: Competitive
Job Type: Full Time, permanent
About Us
Established in 1982, Mainline Group is one of the UK’s leading providers of specialist Powered Access, Lifting, and Handling equipment. Our loyal staff are vital to the success of our business and we seek to reward them with industry leading levels of remuneration including sharing the company profits that they helped generate. We operate one of the youngest and most up-to-date hire fleets within the UK today and this is supported by highly skilled staff who receive continuous training and development. Whilst we work hard, we also have a relaxed and friendly atmosphere where colleagues look out for each other. We prioritise a work-life balance and want our employees to have a fantastic family life which is why we almost never work weekends!
As a Hire Controller, you will play a key role in ensuring the smooth and efficient running of our hire operations. This fast‑paced and customer‑focused position will have you coordinating equipment hires from start to finish: managing enquiries and preparing quotations, organising deliveries, and maintaining accurate records. You’ll be at the heart of our daily operations.
You’ll work closely with our transport, operations, and workshop teams to ensure our customers receive the highest level of service and that our equipment is delivered safely, on time, and in excellent condition. This role is ideal for someone who thrives in a busy environment, enjoys problem‑solving, and takes pride in delivering exceptional customer service.
Responsibilities
- Act as the main point of contact for customers, handling hire enquiries by phone, email, and in person
- Provide accurate quotations and hire agreements in line with company pricing and availability
- Coordinate the delivery and collection of equipment with the transport and operations teams
- Liaise with the workshop to ensure all equipment is ready for hire and meets safety standards
- Manage off-hire requests, extensions, and contract amendments promptly
- Build and maintain strong relationships with both new and existing customers
- Maintain accurate records within the hire management system, ensuring compliance with company procedures
- Proactively maximise hire opportunities and fleet utilisation
- Handle customer issues or complaints professionally, escalating where necessary
Qualifications and Personal Attributes
- Brings energy, enthusiasm, and a genuine passion for delivering great customer service
- Natural communicator who enjoys working with people and thrives in a busy, fast‑paced environment
- Real interest in the hire industry and a desire to build a long‑term career at the hire desk
- Attention to detail, strong organisational skills, and the ability to stay calm under pressure
- Team player who’s motivated, proactive, and ready to get stuck in wherever needed
Benefits
- Competitive remuneration package including profit share
- Supportive working environment
- Chance to work within a friendly, experienced team
- Professional development opportunities
- Strong team culture that is supportive and collaborative
- A growing company with real potential for career progression and personal development
We are an equal opportunities employer and are proud of our local community; we welcome applications from anyone who feels they have the relevant experience and skills required to make a positive contribution to our business.
Hire Controller in London employer: Mainline Tool and Plant Hire
At Mainline Group, we pride ourselves on being an exceptional employer, offering a competitive remuneration package that includes profit sharing to reward our dedicated staff. Our supportive and friendly work culture fosters collaboration and professional development, ensuring that employees thrive in their roles while maintaining a healthy work-life balance. Located in Swadlincote, we provide a dynamic environment where team members can grow their careers within a leading company in the hire industry, all while enjoying the benefits of a relaxed atmosphere and minimal weekend work.
Contact Details:
Mainline Tool and Plant Hire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Mainline Tool and Plant Hire. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Hire Controller in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Mainline Tool and Plant Hire.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Mainline Tool and Plant Hire's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Mainline Tool and Plant Hire
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Mainline Tool and Plant Hire.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Mainline Tool and Plant Hire will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Mainline Tool and Plant Hire employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
