At a Glance
- Tasks: Coordinate equipment hires, manage enquiries, and ensure exceptional customer service.
- Company: Join Mainline Group, a leading provider of powered access and lifting equipment.
- Benefits: Enjoy competitive pay, profit sharing, and a supportive work environment.
- Other info: Great career progression opportunities in a friendly, collaborative team.
- Why this job: Be at the heart of operations and make a real impact on customer satisfaction.
- Qualifications: Energetic, enthusiastic, and a natural communicator with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Swadlincote, DE11 9DF
Salary: Competitive
Job Type: Full Time, permanent
About Us
Established in 1982, Mainline Group is one of the UK’s leading providers of specialist Powered Access, Lifting, and Handling equipment. Our loyal staff are vital to the success of our business and we seek to reward them with industry leading levels of remuneration including sharing the company profits that they helped generate. We operate one of the youngest and most up-to-date hire fleets within the UK today and this is supported by highly skilled staff who receive continuous training and development. Whilst we work hard, we also have a relaxed and friendly atmosphere where colleagues look out for each other. We prioritise a work-life balance and want our employees to have a fantastic family life which is why we almost never work weekends!
Hire Controller – The Role
As a Hire Controller, you will play a key role in ensuring the smooth and efficient running of our hire operations. This fast‑paced and customer‑focused position will have you coordinating equipment hires from start to finish: managing enquiries and preparing quotations, organising deliveries, and maintaining accurate records. You’ll be at the heart of our daily operations. You’ll work closely with our transport, operations, and workshop teams to ensure our customers receive the highest level of service and that our equipment is delivered safely, on time, and in excellent condition. This role is ideal for someone who thrives in a busy environment, enjoys problem‑solving, and takes pride in delivering exceptional customer service.
Responsibilities
- Act as the main point of contact for customers, handling hire enquiries by phone, email, and in person
- Provide accurate quotations and hire agreements in line with company pricing and availability
- Coordinate the delivery and collection of equipment with the transport and operations teams
- Liaise with the workshop to ensure all equipment is ready for hire and meets safety standards
- Manage off-hire requests, extensions, and contract amendments promptly
- Build and maintain strong relationships with both new and existing customers
- Maintain accurate records within the hire management system, ensuring compliance with company procedures
- Proactively maximise hire opportunities and fleet utilisation
- Handle customer issues or complaints professionally, escalating where necessary
Qualifications and Personal Attributes
- Brings energy, enthusiasm, and a genuine passion for delivering great customer service
- Natural communicator who enjoys working with people and thrives in a busy, fast‑paced environment
- Real interest in the hire industry and a desire to build a long‑term career at the hire desk
- Attention to detail, strong organisational skills, and the ability to stay calm under pressure
- Team player who’s motivated, proactive, and ready to get stuck in wherever needed
Benefits
- Competitive remuneration package including profit share
- Supportive working environment
- Chance to work within a friendly, experienced team
- Professional development opportunities
- Strong team culture that is supportive and collaborative
- A growing company with real potential for career progression and personal development
We are an equal opportunities employer and are proud of our local community; we welcome applications from anyone who feels they have the relevant experience and skills required to make a positive contribution to our business.
Hire Controller — Customer Ops & Growth (Profit Share) employer: Mainline Tool and Plant Hire
At Mainline Group, we pride ourselves on being an exceptional employer, offering a competitive remuneration package that includes profit sharing to reward our dedicated staff. Our supportive and friendly work culture fosters collaboration and professional growth, ensuring that employees thrive in a relaxed environment while maintaining a healthy work-life balance. Located in Swadlincote, we provide continuous training and development opportunities, making it an ideal place for those looking to build a long-term career in the hire industry.
Contact Details:
Mainline Tool and Plant Hire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller — Customer Ops & Growth (Profit Share)
✨Tip Number 1
Get to know the company inside out! Research Mainline Group, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hire Controller role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills and how you handle pressure. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Mainline Group.
We think you need these skills to ace Hire Controller — Customer Ops & Growth (Profit Share)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love candidates who bring energy and enthusiasm to the table, so don’t hold back on expressing why you’re excited about the Hire Controller role.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the hire industry. We want to see how your skills align with our needs, so be specific about your past roles and achievements that relate to this position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mainline Tool and Plant Hire
✨Know the Company Inside Out
Before your interview, take some time to research Mainline Group. Understand their history, values, and what makes them a leader in the hire industry. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a Hire Controller, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you build relationships with clients.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Think of scenarios where you had to manage unexpected challenges, especially in a fast-paced environment. Be ready to discuss how you approached these situations and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
