At a Glance
- Tasks: Coordinate equipment hires and ensure exceptional customer service in a fast-paced environment.
- Company: Join Mainline Group, a leading provider of powered access and lifting equipment.
- Benefits: Enjoy competitive pay, profit sharing, and professional development in a supportive team.
- Other info: Great career progression opportunities in a friendly and collaborative culture.
- Why this job: Be at the heart of operations and make a real impact on customer satisfaction.
- Qualifications: Energetic, enthusiastic, and a natural communicator with strong organisational skills.
The predicted salary is between 30000 - 32833 £ per year.
Passionate about providing exceptional customer service and keeping operations running smoothly? Mainline Group is looking for a Hire Controller to join our team!
Location: Swadlincote, DE11 9DF
Salary: Competitive
Job Type: Full Time, permanent
About Us: Established in 1982, Mainline is one of the UKs leading providers of specialist Powered Access, Lifting, and Handling equipment. Our loyal staff are vital to the success of our business and we seek to reward them with industry leading levels of remuneration including sharing the company profits that they helped generate. We operate one of the youngest and most up-to-date hire fleets within the UK today and this is supported by highly skilled staff who receive continuous training and development. Whilst we work hard, we also have a relaxed and friendly atmosphere where colleagues look out for each other. We prioritise a work-life balance and want our employees to have a fantastic family life which is why we almost never work weekends!
The Role: As a Hire Controller, you will play a key role in ensuring the smooth and efficient running of our hire operations. This is a fast-paced and customer-focused position where you'll be responsible for coordinating equipment hires from start to finish. From managing enquiries and preparing quotations to organising deliveries and maintaining accurate records, you'll be at the heart of our daily operations. You'll work closely with our transport, operations, and workshop teams to ensure our customers receive the highest level of service and that our equipment is delivered safely, on time, and in excellent condition. This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Key Responsibilities:
- Act as the main point of contact for customers, handling hire enquiries by phone, email, and in person
- Provide accurate quotations and hire agreements in line with company pricing and availability
- Coordinate the delivery and collection of equipment with the transport and operations teams
- Liaise with the workshop to ensure all equipment is ready for hire and meets safety standards
- Manage off-hire requests, extensions, and contract amendments promptly
- Build and maintain strong relationships with both new and existing customers
- Maintain accurate records within the hire management system, ensuring compliance with company procedures
- Proactively maximise hire opportunities and fleet utilisation
- Handle customer issues or complaints professionally, escalating where necessary
You:
- We're looking for someone who brings energy, enthusiasm, and a genuine passion for delivering great customer service
- You'll be a natural communicator who enjoys working with people and thrives in a busy, fast-paced environment
- You'll have a real interest in the hire industry and be keen to build a long-term career at the hire desk
- Attention to detail, strong organisational skills, and the ability to stay calm under pressure will help you succeed in this role
- Most importantly, you'll be a team player who's motivated, proactive, and ready to get stuck in wherever needed
Benefits: At Mainline our people are the cornerstone of our success. We're committed to offering a workplace that supports your ambitions, rewards your efforts and most importantly recognises your value!
- Competitive remuneration package including profit share
- Supportive working environment
- Chance to work within a friendly, experienced team
- Professional development opportunities
- Strong team culture that is supportive and collaborative
- A growing company with real potential for career progression and personal development
We are an equal opportunities employer and are proud of our local community, we welcome applications from anyone who feels they have the relevant experience and skills required to make a positive contribution to our business.
To submit your CV for this opportunity, click Apply now!
Service Controller - Construction Plant in Derby employer: Mainline Group
Mainline Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive remuneration package that includes profit sharing. Located in Swadlincote, our supportive and friendly work culture fosters collaboration and ensures a healthy work-life balance, with minimal weekend work. Join us to be part of a dynamic team where your contributions are valued and career progression is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller - Construction Plant in Derby
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Mainline Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Controller - Construction Plant at Mainline Group.
We think you need these skills to ace Service Controller - Construction Plant in Derby
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Mainline Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
