At a Glance
- Tasks: Coordinate equipment hires and ensure smooth operations in a fast-paced environment.
- Company: Join Mainline Group, a leading provider of powered access and lifting equipment.
- Benefits: Enjoy competitive pay, profit sharing, and professional development opportunities.
- Other info: Great career progression potential in a friendly and collaborative workplace.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Energetic, enthusiastic, and passionate about delivering exceptional customer service.
The predicted salary is between 30000 - 32833 £ per year.
Passionate about providing exceptional customer service and keeping operations running smoothly? Mainline Group is looking for a Hire Controller to join our team!
Location: Swadlincote, DE11 9DF
Salary: Competitive
Job Type: Full Time, permanent
About Us: Established in 1982, Mainline is one of the UKs leading providers of specialist Powered Access, Lifting, and Handling equipment. Our loyal staff are vital to the success of our business and we seek to reward them with industry leading levels of remuneration including sharing the company profits that they helped generate. We operate one of the youngest and most up-to-date hire fleets within the UK today and this is supported by highly skilled staff who receive continuous training and development. Whilst we work hard, we also have a relaxed and friendly atmosphere where colleagues look out for each other. We prioritise a work-life balance and want our employees to have a fantastic family life which is why we almost never work weekends!
The Role: As a Hire Controller, you will play a key role in ensuring the smooth and efficient running of our hire operations. This is a fast-paced and customer-focused position where you'll be responsible for coordinating equipment hires from start to finish. From managing enquiries and preparing quotations to organising deliveries and maintaining accurate records, you'll be at the heart of our daily operations. You'll work closely with our transport, operations, and workshop teams to ensure our customers receive the highest level of service and that our equipment is delivered safely, on time, and in excellent condition. This role is ideal for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
- Key Responsibilities:
- Act as the main point of contact for customers, handling hire enquiries by phone, email, and in person
- Provide accurate quotations and hire agreements in line with company pricing and availability
- Coordinate the delivery and collection of equipment with the transport and operations teams
- Liaise with the workshop to ensure all equipment is ready for hire and meets safety standards
- Manage off-hire requests, extensions, and contract amendments promptly
- Build and maintain strong relationships with both new and existing customers
- Maintain accurate records within the hire management system, ensuring compliance with company procedures
- Proactively maximise hire opportunities and fleet utilisation
- Handle customer issues or complaints professionally, escalating where necessary
- You:
- We're looking for someone who brings energy, enthusiasm, and a genuine passion for delivering great customer service
- You'll be a natural communicator who enjoys working with people and thrives in a busy, fast-paced environment
- You'll have a real interest in the hire industry and be keen to build a long-term career at the hire desk
- Attention to detail, strong organisational skills, and the ability to stay calm under pressure will help you succeed in this role
- Most importantly, you'll be a team player who's motivated, proactive, and ready to get stuck in wherever needed
- Benefits:
- At Mainline our people are the cornerstone of our success. We're committed to offering a workplace that supports your ambitions, rewards your efforts and most importantly recognises your value!
- Competitive remuneration package including profit share
- Supportive working environment
- Chance to work within a friendly, experienced team
- Professional development opportunities
- Strong team culture that is supportive and collaborative
- A growing company with real potential for career progression and personal development
We are an equal opportunities employer and are proud of our local community, we welcome applications from anyone who feels they have the relevant experience and skills required to make a positive contribution to our business.
To submit your CV for this opportunity, click Apply now!
Plant and Fleet Service Controller in Derby employer: Mainline Group
Mainline Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive remuneration package that includes profit sharing. Located in Swadlincote, our supportive and friendly work culture fosters collaboration and ensures a healthy work-life balance, with minimal weekend work. Join us to be part of a dynamic team where your contributions are valued and career progression is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Plant and Fleet Service Controller in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mainline Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mainline Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Plant and Fleet Service Controller in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mainline Group:Your cover letter is your chance to shine! Tell us why you want to work at Mainline Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mainline Group!
How to prepare for a job interview at Mainline Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
