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For Companies At a Glance
- Tasks: Connect with customers and schedule service appointments for an exceptional experience.
- Company: Join Mainland Ford, a top automotive employer in Canada.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Be part of a team that delivers outstanding customer experiences every day.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 20 - 25 £ per hour.
Looking for a customer‑focused opportunity with a top automotive employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies.
At Mainland Ford, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.
What We Offer:
- A rewarding career with a top automotive group in British Columbia
- Permanently, full‑time role with competitive hourly compensation
- Comprehensive benefits including medical, dental, and mental wellness support
- A supportive and team‑focused workplace culture
- Career growth and development through paid training, TAG University, and internal advancement opportunities
Who We’re Looking For:
- Previous experience in a customer service or business development role is preferred
- Proven ability to deliver strong customer service and build relationships
- Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
- Strong communication and interpersonal skills
- Attention to detail with the ability to document and manage customer interactions accurately
- Proficiency with MS Office and general computer systems
- Valid BC Class 5 or 7 driver’s license with a clean abstract
Schedule: Full‑Time
Compensation: $20-$25 per hour
What Your Day Will Look Like:
- Answer inbound calls and make outbound calls to schedule service appointments
- Assist customers with inquiries and provide a high level of service both over the phone and online
- Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
- Generate service appointments by following retention and business development programs
- Provide accurate estimates and communicate service details clearly to customers
- Conduct post‑service follow‑up calls to ensure customer satisfaction
- Maintain accurate customer records and document all interactions
- Support email and mail campaigns, including follow‑up with customers
- Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations
Apply Now and take the next step in your career with one of Canada’s Best Managed Companies. Mainland Ford is an equal‑opportunity employer. Only selected candidates will be contacted.
Service Appointment Coordinator in Surrey employer: Mainland Ford
Contact Detail:
Mainland Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Appointment Coordinator in Surrey
✨Tip Number 1
Get to know the company inside out! Research Mainland Ford and understand their values, services, and customer experience focus. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Appointment Coordinator, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with answering questions and providing information clearly and confidently.
✨Tip Number 3
Be proactive! Don’t just wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences at Mainland Ford and what they love about working there. This can give you insider tips and make a great impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you're keen and professional!
We think you need these skills to ace Service Appointment Coordinator in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Appointment Coordinator role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in managing customer inquiries.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We want to see that you can document and manage information accurately, just like you would in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Mainland Ford!
How to prepare for a job interview at Mainland Ford
✨Know the Company Inside Out
Before your interview, take some time to research Mainland Ford and Trotman Auto Group. Understand their values, mission, and what makes them one of Canada’s Best Managed Companies. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Appointment Coordinator, customer service is key. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your ability to build relationships and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
In a fast-paced environment, being organised is crucial. Be ready to discuss how you manage multiple priorities and keep track of customer interactions. You might even want to share specific tools or methods you use to stay organised, which can impress the interviewers.
✨Practice Effective Communication
Strong communication skills are essential for this role. During the interview, practice clear and concise responses. You could even role-play common scenarios you might encounter as a Service Appointment Coordinator, such as answering calls or explaining service details to customers, to showcase your communication prowess.