At a Glance
- Tasks: Deliver exceptional customer experiences and keep vehicles on the road.
- Company: Join Mainland Ford, part of Trotman Auto Group, a top employer in Canada.
- Benefits: Competitive salary, health benefits, and career growth opportunities.
- Other info: Full-time permanent role with excellent training and advancement potential.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Passionate about cars with 1+ years of service advisor experience.
The predicted salary is between 90000 - 130000 € per year.
Looking for an exciting job in Surrey with a top employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada's Best Managed Companies!
Why Work With Us?
- A rewarding career with a top automotive group in BC
- Permanent Role with a Competitive Salary
- Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy
- A supportive and innovative workplace culture
- Career growth and development through paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For:
- Passionate about cars and customer service
- 1+ years experience as an automotive service advisor or related role
- Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS)
- Strong communication, excellent interpersonal and relationship-building skills
- Motivated to grow in a fast-paced environment
Schedule: Full-Time; Permanent
Compensation: $90,000-$130,000 per year
What your day will look like:
- Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs
- Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software
- Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers
- Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle's status
- Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history
Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
Automotive Service Advisor in Surrey employer: Mainland Ford
At Mainland Ford, part of the esteemed Trotman Auto Group, we pride ourselves on being a top employer in Surrey, offering a vibrant work culture that prioritises exceptional customer experiences. Our employees enjoy competitive salaries, comprehensive health benefits, and ample opportunities for career growth through ongoing training and internal advancement. Join us to be part of a dynamic team where your passion for cars and customer service can truly shine!
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor position at Mainland Ford or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Familiarise yourself with their services and customer experience approach. This will help you show that you're not just passionate about cars, but also about delivering exceptional service.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to explain technical details to customers clearly. Role-play with a friend or family member to get comfortable discussing vehicle maintenance and repairs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Mainland Ford team and ready to take your career to the next level.
We think you need these skills to ace Automotive Service Advisor in Surrey
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for cars and customer service right from the start! Use your cover letter to share a personal story or experience that highlights why you love this industry.
Tailor Your CV:Make sure your CV is tailored to the Automotive Service Advisor role. Highlight relevant experience, especially any time spent in customer-facing roles or with DMS systems like PBS or CDK.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mainland Ford.
How to prepare for a job interview at Mainland Ford
✨Know Your Stuff About Cars
Brush up on your automotive knowledge before the interview. Be ready to discuss common car issues, maintenance recommendations, and how you can help customers with their concerns. This shows your passion for cars and your expertise as a Service Advisor.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to keep customers satisfied, which is key for this role.
✨Familiarise Yourself with DMS Systems
Since experience with DMS systems is crucial, make sure you’re comfortable discussing any relevant software you’ve used, like PBS or CDK. If you haven’t used these specific systems, be honest about your willingness to learn and adapt quickly.
✨Practice Effective Communication
Communication is vital in this role, so practice articulating your thoughts clearly. You might want to role-play common scenarios with a friend, such as explaining warranty coverage or following up with a customer about their vehicle's status. This will help you feel more confident during the actual interview.
