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For Companies At a Glance
- Tasks: Assist job seekers and businesses through customer service, information provision, and data management.
- Company: Join the Maine Department of Labor, dedicated to supporting the community and fostering career growth.
- Benefits: Enjoy paid holidays, health insurance, dental coverage, and retirement contributions.
- Why this job: Be part of a supportive team that values diversity and offers growth opportunities.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Encouraging applications from all backgrounds, especially underrepresented communities.
The Maine Department of Labor is hiring a Customer Service Representative Associate I for the Northern Kennebec Valley CareerCenter at Hinckley. This role involves supporting job seekers and businesses across Maine, primarily through customer service, providing information, processing invoices, and managing supplies. Excellent customer service skills are essential.
Responsibilities include:
- Communicating with the public via phone, email, and in person to provide information and assistance.
- Assessing customer backgrounds and qualifications to match programs.
- Referring clients to community partners for services.
- Reviewing documents, identifying errors, and consulting with supervisors.
- Preparing reports and performing data entry.
- Managing filing systems and updating web and social media pages.
Minimum qualifications:
- Experience in office support demonstrating knowledge of customer service principles and the ability to handle exceptions independently.
- Qualifications of Customer Representative Assistant I and II are assumed.
Licensing:
- Some positions may require a valid Class B Maine Motor Vehicle Operator's License.
Preferred qualifications:
- Experience in customer service roles.
- Strong communication skills.
- Experience with MS Teams and Zoom.
Application process:
Apply online with a cover letter, resume, and transcripts or certifications. Ensure your resume details months, years, duties, and responsibilities. For paper applications, download from this link or call 207-623-6700. Submit applications before the deadline to the specified address or fax.
Benefits include:
- Paid holidays, sick leave, and vacation leave.
- Health insurance covering 85%-95% of premiums.
- Dental insurance fully paid by the state.
- Retirement contributions to MainePERS.
State employment offers a supportive environment with opportunities for growth. We value diversity and are committed to an inclusive workplace. Reasonable accommodations are provided for qualified individuals with disabilities. Thinking of applying? We encourage candidates from all backgrounds to apply, especially those from underrepresented communities. Your unique experiences and passion are valued.
Customer Representative Associate I employer: Mainemuseums
Contact Detail:
Mainemuseums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative Associate I
✨Tip Number 1
Familiarise yourself with the specific customer service principles that are relevant to this role. Understanding how to effectively communicate and assist job seekers and businesses will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of community resources and services available in Maine. Being able to refer clients to the right partners shows initiative and a commitment to helping others, which is crucial for this position.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since you'll be interacting with the public frequently, being clear and concise will help you stand out as a strong candidate.
✨Tip Number 4
Get comfortable with MS Teams and Zoom, as these tools are likely to be used for internal communication and meetings. Demonstrating proficiency in these platforms can set you apart from other applicants.
We think you need these skills to ace Customer Representative Associate I
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Representative Associate I position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and experience. Use specific examples to demonstrate how you've successfully assisted customers in the past, and express your enthusiasm for the role and the organisation.
Detail Your Resume: Ensure your resume is detailed and includes months and years of employment, along with specific duties and responsibilities. Highlight any experience with MS Teams and Zoom, as well as your ability to manage customer inquiries effectively.
Follow Application Instructions: Make sure to submit your application online with all required documents, including your cover letter, resume, and transcripts or certifications. Double-check that everything is complete and accurate before hitting 'submit' to avoid any delays.
How to prepare for a job interview at Mainemuseums
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and empathise with customers.
✨Familiarise Yourself with the Role
Take the time to thoroughly understand the job description and responsibilities. Be ready to discuss how your previous experiences align with the tasks mentioned, such as processing invoices or managing filing systems.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in office support and customer service principles. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you made a mistake and how you rectified it?'
✨Demonstrate Your Tech Savviness
Since the role mentions experience with MS Teams and Zoom, be ready to discuss your familiarity with these tools. If possible, mention any relevant experiences where you used technology to enhance customer interactions or improve efficiency.
