At a Glance
- Tasks: Deliver top-notch IT infrastructure services and support to ensure smooth operations.
- Company: Join a dynamic team in a leading enterprise IT environment.
- Benefits: Competitive salary, mentoring opportunities, and a collaborative office culture.
- Other info: Opportunity for career growth and skill development in a fast-paced environment.
- Why this job: Make a real impact by enhancing IT services and supporting your colleagues.
- Qualifications: Experience with enterprise infrastructure and excellent communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
£40,000 per annum. 1 Year Fixed-Term Office Based – London office – 5 days per week
Key Responsibilities:
- Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service.
- Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed.
- Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team.
- Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation.
- Create, manage, and administer accounts on related systems to ensure the integrity.
- Document the systems used, new systems installed and systems decommissioned.
- Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues.
- Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team.
- Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness.
- Assist in managing the endpoint equipment delivery.
- Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads.
- Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT.
What We’re Looking For:
- Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut, Office 365, MS 365.
- Experience in server administration, database administration and application support.
- Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
- Excellent communicator with the ability to communicate technical issues to all levels.
- Advanced problem-solving and troubleshooting skills.
- Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done.
- Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
- Flexible to changing situations and timings.
Senior IT Infrastructure Engineer - Enterprise IT employer: Maine Tucker
As a Senior IT Infrastructure Engineer at our London office, you will be part of a dynamic and supportive work culture that prioritises employee satisfaction and professional growth. We offer competitive salaries, comprehensive training opportunities, and a collaborative environment where your contributions are valued, ensuring you can thrive in your role while making a meaningful impact on our IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Infrastructure Engineer - Enterprise IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to enterprise IT. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Infrastructure Engineer - Enterprise IT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Infrastructure Engineer role. Highlight your experience with enterprise infrastructure platforms and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and problem-solving abilities, as these are key for us.
Showcase Your Communication Skills:As an IT professional, being able to communicate technical issues clearly is crucial. In your application, give examples of how you've successfully communicated complex information to non-technical colleagues. We love seeing that kind of initiative!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Maine Tucker
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise infrastructure platforms like Windows Server, Active Directory, and Office 365. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
As an IT Infrastructure Engineer, you'll need to explain complex technical issues to non-techies. Prepare examples of how you've successfully communicated with colleagues in the past. This could be through training sessions or simply helping someone resolve a tech issue. Highlighting your ability to bridge the gap between tech and non-tech will impress the interviewers.
✨Demonstrate Your Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Think about common IT issues and how you would approach solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your advanced problem-solving skills and how you’ve resolved similar challenges in the past.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the company’s approach to IT security. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
