At a Glance
- Tasks: Deliver top-notch IT infrastructure services and support to ensure smooth operations.
- Company: Join a dynamic team in a leading IT firm based in London.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and to work on exciting IT projects.
- Why this job: Make a real impact by enhancing IT services and mentoring fellow team members.
- Qualifications: Experience with enterprise infrastructure and excellent communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
£40,000 per annum. 1 Year Fixed-Term Office Based – London office – 5 days per week
Key Responsibilities:
- Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service.
- Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed.
- Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team.
- Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation.
- Create, manage, and administer accounts on related systems to ensure the integrity.
- Document the systems used, new systems installed and systems decommissioned.
- Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues.
- Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team.
- Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness.
- Assist in managing the endpoint equipment delivery.
- Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads.
- Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT.
What We’re Looking For:
- Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut, Office 365, MS 365.
- Experience in server administration, database administration and application support.
- Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
- Excellent communicator with the ability to communicate technical issues to all levels.
- Advanced problem-solving and troubleshooting skills.
- Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done.
- Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
- Flexible to changing situations and timings.
Senior IT Infrastructure Engineer employer: Maine Tucker
As a Senior IT Infrastructure Engineer in our London office, you will join a dynamic team that prioritises collaboration and professional growth. We offer a supportive work culture with opportunities for mentorship and skill development, ensuring that you can thrive in your role while contributing to the success of our IT services. With a focus on employee satisfaction and a commitment to maintaining a secure and efficient IT environment, we provide a rewarding workplace where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Infrastructure Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT infrastructure. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with enterprise infrastructure platforms and any relevant IT support services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior IT Infrastructure Engineer role. Share specific examples of your problem-solving skills and customer service experience that align with our needs.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your ability to explain technical issues in an easy-to-understand way.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Maine Tucker
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise infrastructure platforms like Windows Server, Active Directory, and Office 365. Be ready to discuss your hands-on experience with these systems and how you've tackled challenges in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues or improved IT services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your advanced troubleshooting skills.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. Think about how you would train a colleague or explain an issue to someone without a tech background.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you've provided exceptional support in previous roles. Highlight your attention to detail and ability to manage support tickets efficiently, ensuring that you prioritise customer satisfaction.
