At a Glance
- Tasks: Support and service print devices while building strong client relationships.
- Company: Established Managed Communications Service Provider in Central London.
- Benefits: Competitive salary, pension scheme, 25 days leave, and healthcare cash plan.
- Other info: Enjoy regular social events and opportunities for professional growth.
- Why this job: Join a sociable team and enhance your technical skills in a dynamic environment.
- Qualifications: Two years’ experience in MPS technical support and confidence in equipment maintenance.
The predicted salary is between 33500 - 33500 £ per year.
Location: Central London
Salary: £33,500
Contract: Full Time, Permanent
Our client is a well-established Managed Communications Service Provider. Based in the City of London, their modern office space is easily accessible from major transport links. They pride themselves on a collaborative, sociable working culture within a contemporary open-plan environment.
The Role
An opportunity has arisen for an experienced Field Engineer to join their Managed Print Services walking team. This position would suit someone with at least two years’ hands-on service experience within an MPS environment.
Key Responsibilities
- Servicing and supporting Canon, Ricoh and Kyocera devices
- Diagnosing and resolving equipment faults on client sites in accordance with SLA requirements
- Carrying out both reactive repairs and planned preventative maintenance
- Ensuring all work is completed within agreed response times and to a high professional standard
- Installing and configuring devices, including network setup and end-user training
- Building strong, professional relationships with clients through excellent customer service
- Liaising closely with the Call Control team to ensure seamless service delivery
About You
- Minimum two years’ experience in a field-based MPS technical support role
- Confident in maintaining and repairing photocopier and print equipment
- Manufacturer-certified training would be advantageous
- Comfortable working independently while also contributing effectively within a team
What’s on Offer
- Competitive salary
- Company pension scheme
- 25 days’ annual leave, increasing to 27 with service
- Eye care vouchers
- Healthcare cash plan eligibility after one year
- Regular social events
- Cycle to Work scheme
Managed Print Field Engineer employer: Maine Tucker
Our client is an excellent employer, offering a vibrant and collaborative work culture in the heart of Central London. With competitive salaries, generous annual leave that increases with service, and opportunities for professional growth, employees are supported both personally and professionally. The modern office environment, easily accessible via major transport links, fosters teamwork and social engagement, making it a rewarding place to build a career as a Managed Print Field Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Print Field Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the Managed Print Services industry. Attend local meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! If you’ve got experience with Canon, Ricoh, or Kyocera devices, make sure to highlight that in conversations. Bring up specific examples of how you've diagnosed and resolved equipment faults.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to MPS technical support. This will help you feel more confident when discussing your hands-on service experience.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to stay updated on new opportunities in the field.
We think you need these skills to ace Managed Print Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Managed Print Services. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on service experience with Canon, Ricoh, and Kyocera devices.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you’ve built strong relationships in previous roles – we love that!
Show Off Your Technical Skills:Since this role involves diagnosing and resolving equipment faults, make sure to highlight any relevant technical training or certifications you have. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative culture!
How to prepare for a job interview at Maine Tucker
✨Know Your Tech
Make sure you brush up on your knowledge of Canon, Ricoh, and Kyocera devices. Be ready to discuss your hands-on experience with these brands, as well as any troubleshooting techniques you've used in the past.
✨Showcase Your Customer Service Skills
Since building strong relationships with clients is key, prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help a client.
✨Demonstrate Problem-Solving Abilities
Be prepared to talk through how you diagnose and resolve equipment faults. You might even be asked to solve a hypothetical problem during the interview, so practice explaining your thought process clearly and logically.
✨Highlight Team Collaboration
Even though this role involves working independently, teamwork is still important. Share examples of how you've effectively collaborated with colleagues or other teams, especially in high-pressure situations.
